PTS GENAP SASING XI

A: Hello, good morning. May I please speak with someone deals with the marketing?

    B: Good morning. Who's calling please?

The underlined expression refers to ____.

• receiving a call

• ending a call

• taking a message

• leaving a message

• making a call

A: Hello, good morning. Can I speak to the manager in charge, please.”

    B: Good morning. May I know who's calling, please?

The underlined expression refers to ____.

• leaving a message

• taking a message

• receiving a call

• ending a call

• making a call

A: Good afternoon. This is Judith. I'd like to speak to the person in the marketing department, please.

    B: Good afternoon, Judith. ______

    A: Of course.

• Oh, how are you, Judith?

• Can you help me, please?

• Would you mind holding for a minute while I check?

• Can I leave a message?

• May I know who's calling?

"I would like to speak with Mr. Brandon. Is he in?"

What does the expression mean?

• How to tell someone why you are calling.

• How to put someone on hold.

• How to transfer someone.

• How to leave a message for someone.

• How to tell someone the person is unavailable.

"Let me see if he’s available and, if he is, I’ll put you through."

The expression means _____

• How to tell someone is unavailable.

• How to transfer someone.

• How to leave a message for someone.

• How to put someone on hold.

• How to tell someone why you are calling.

"Could you please tell him that Ryan called? My number 081212348765."

What does the expression show?

• How to transfer someone.

• How to leave a message for someone.

• How to tell someone why you are calling.

• How to put someone on hold.

• How to tell someone the person is unavailable.

“Sorry, you’re breaking up a bit.  Could you please say that again?”

What does this expression mean?

• How to fix a problem when calling.

• How to tell someone the person is unavailable.

• How to leave a message for someone.

• How to transfer someone.

• How to put someone on hold.

A: "Hello. Tiens International. How can I help you?”

      B: “Good morning. My name is Fransisca. I’d like to speak to Mr Harrison.”

      A: “One moment please. I’ll see if he’s available. Sorry to keep you waiting.”

      B: “That’s fine.”

      A: “He’s available.  _________.”

      B: “Great.  Thank you so much.”

• Please hold the line while I put you through

• Please transfer me to him

• You can take a message if you want to

• Please call back in ten minutes

• You can leave a message

A: “Hello.  This is Zoey.  How may I assist you?”

      B: “Hi.  It’s Catherine.  ________?”

      A: “I’m afraid not.  Could I take a message and have him call you back?”

      B: “Sure.  Please tell him Catherine called.”

      A: “OK.  I will.  What’s your number?”

      B: “It’s 00 7783225”

      A: “Great.  I’ll get him to call you.”

      B: “Thank you so much.  Bye.’

      A: “Have a great day!”

• Are you busy now

• May I ask who's calling

• Do you remember me

• Is Harry available

• Can I speak to you now

1. Oh, Mrs. Chirac. Thank your calling. One minute let me see the doctor’s schedule for today. It is said here that your appointment is at two, mam. Is there any problem?

      2. Yes? This is Dr Franklin Office. This is Sarah speaking. How may I help you?

      3. It’s Mrs Chirac. I would like to confirm my appointment for today.

      4. Hello? Is this Dr. Franklin Denn office?

      5. Okay, you are welcome Mrs Chirac. We will be waiting for you

      6. No, there is nothing wrong. I just need to make sure. I will be there before 2 AM. Thank you Sarah.

The correct arrangement of phone conversation of the jumbled sentences above is ____.

• 4-3-2-1-5-6

• 4-2-1-3-6-5

• 4-2-3-1-6-5

• 4-2-3-1-5-6

• 2-3-1-4-5-6