xcaliber7

Ailyn went to Albania to Albania. She thought that she has coverage for Simple Global so she made calls from there. When she received the bill, she was curious about the international charges on her bill. Was the charge valid?

• No. Albania is part of the Simple Global Country

• Yes. Because she made international call

• Yes. Though it's part of the Simple Global Country. The charge is only discounted for $0.25/minute

• No. We need to process an adjustment towards the bill

Ross was planning to travel to BELIZE and was inquiring to check about her international coverage and rates. What will you ask Ross?

• Will she travel by land?

• Why would she travel

• how long will she travel

• Will she travel on a cruise

Rhet will be traveling on an LD Ferries: Seven Sisters cruise. What is true among the choices?

• he should be on a T-Mobile ONE and Simple Choice Plan

• No data

• $0.25

• $5.99/min

Answer explanation

check

https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises?cruise=LD%20Ferries:%20Seven%20Sisters

AC was furious about her bill as she received an OTP charges for $300 for calling his boyfriend in Korea. As you checked her account, she was on Magenta 55+ RP. What can you do to help AC?

• Customer is only covered with Stateside International Texting

• advise her to add Mobile without boarders

• Inform her that the charges were valid as international calls made in US to Korea is not FREE

• advise her to add Stateside International Talk with Mobile feature for $15

Adrian would be trading his iphone 12 to iPhone 14 Pro. What are the condition check to confirm that the device is eligible for trade-in?

• Anti-Theft enabled

• Screen & LCD damage

• Find My iPhone disabled

• Liquid damage

Misha was shocked upon receiving her bill for March. She noticed she has OTP for Pop Injection amounting to $360. How can you help Misha?

• inform that the charge can be reversed in 60 days so she should not worry about it

• inform that the charge can be reversed in 60 days if she would turn-in the device

• educate her about JOD

• inform her that she can take advantage of POIP

What are the coverage for Warranty?

• Electrical and mechanical issues due to manufacturer defects

• Button does not work when pressed

• Device has issues reading memory card or SIM card

• Cracks in the back or case, dents, chipped glass, etc.

What are true with OOW?

• fees up to $1600 re charged to customers' accounts based on the type of device and the situations

• Devices damaged while in transit will not receive OOW fee

• are used to replace the device if the phone is found to have physical damage that isn't covered by the warranty.

• OOW charges can be reversed

Answer explanation

https://c2.t-mobile.com/device-programs/warranty-exchanges