Service Excellence GG
Authored by Erfa Annuri
Arts
1st Grade
Used 15+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini yang tidak termasuk kedalam Internal Customer kita adalah...
Atasan
Rekan Kerja
Cleaning Service
Member
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini yang termasuk External Customer adalah...
Atasan
Rekan Kerja
Anak dari member
Fitness Consultant
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Persepsi adalah hasil penilaian seseorang, berdasarkan apa yang ditangkap oleh panca indera.
Benar
Salah
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Persepsi orang lain kepada kita, tidak dapat diubah.
Benar
Salah
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini merupakan cara membentuk persepsi positif, kecuali...
Disiplin
Well - groomed
Persepsi
Percaya diri
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Harapan customer adalah cukup dengan kita dapat melakukan SOP dengan benar.
Benar
Salah
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang termasuk Service Excellence dibawah ini adalah...
Melakukan checklist
Memberikan kunci loker sesuai yang dipilih
Greeting
Menyapa member dengan menyebutkan nama
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