ISO Training - Part 1

Where can you find the organizational structure for the whole process?

• Signavio

• VISO

• Cornerstone

Henkel Corporate Culture consists of?

• Purpose, Values, Leadership commitments

• Purpose, Vision, Leadership commitments

• Purpose, Strategy, Values

Quality Management Goals, Policy and Tracker are published in

• Signavio

• Signavio Document Storage

• Global GBS+ ISO Site

It refers to a document that outlines the commitment between GBS+ and Henkel, including details of the service, the standards the provider must adhere to, and the metrics to measure the performance.

• Key Performance Indicator

• Service Level Agreement

• Signavio

Team's average overdue percentage target is at

• 5.96%

• 6.74%

• 7.53%

Passing rate for the KPI: FSCM Utilization is

• 80%

• 85%

• 90%

• 95%

The validity of our process documents is

• 1 year

• 2 years

• 3 years

This document contains the step-by-step procedure of a process

• Job Description

• Process Card

• Desktop Procedure

• Service Level Agreement (SLA)

What is our Strategic Framework?

• Win the 20s through purposeful growth

• Pioneers at heart for the good of generations

• We are a passionate team enabling business &

  generating competitive advantage to create sustainable

  value while safeguarding corporate governance

What is Henkel Corporate Culture

• Win the 20s through purposeful growth

• We are a passionate team enabling business &

  generating competitive advantage to create sustainable

  value while safeguarding corporate governance

• Pioneers at heart for the good of generations