Telephoning Quiz

Your name is Jill White. You answer the phone. What do you say?

• I am Jill White

• Jill White speaking

• Jill White. Speak to me.

You want to speak to Henry Smith. What do you say?

• I want Henry Smith

• Give me Henry Smith

• Can I speak to Henry Smith please?

You want to transfer the call to another person (Tina). What do you say?

• I'll put you through to Tina.

• I connect you to Tina

• I'll pass you to Tina.

Your colleague Claudia is not there. What do you say?

• Claudia is outside today.

• Claudia isn't here actually

• Claudia isn't here at the moment

Complete the conversation:

Can I take a message? No, it's ok...

• I'll call back later.

• I'm calling again.

• I call back later.

Ext 445 means?

• Extension 445

• Executive 445

• Exit 445

Your name is Fabio Mancini. You call someone, you say:

Hello...

• I'm Fabio.

• I'm called Fabio.

• This is Fabio.

Someone calls you. You want to know who the caller is.

You ask:

• Who's there, please?

• Who's calling, please?

• Who are you, please?

Complete the sentence.

Can I ...

• take a message?

• tell a message?

• make a message?

You phone a company. Someone asks who's calling.

Which do you NOT say?

• I'm Fabio Mancini

• It's Fabio Mancini

• This is Fabio Mancini.