You have been asked by the EA team leader to recommend how the EA team could alter its role to support the Digital Transformation activity. Based on the TOGAF standard, put the 4 choices in order, left to right (5 pt, 3 pt, 1 pt, and 0 pt).

• Since the digital products and digital product platform are being developed as experiments, you recommend that each of the three experimental paths be considered a portfolio. This will then fit as an extension of the EA team’s experience identifying projects, their terms of reference, approach, and synergies. It will help the company balance innovation and efficiency.

• The digital products and digital product platform are all being developed as separate initiatives, which are essentially projects. To gain maximum value from the experiments, you recommend focused attention on the purpose and value. Further, the development of the digital product platform will need to address synergy and future dependency to support integration and alignment between projects.

• You recommend that the digital product platform be included with the current portfolio managed by the team since it aligns with other shared core IT systems. This will preserve the alignment and information integration that would otherwise be at risk. This will allow the EA team to set constraints and controls to the digital product platform.

• You recommend that the team consider each of the products a solution and a project, and that the EA Team realign to sustain the enterprise’s purpose and value of the experiment. The development of the digital product platform will need to support integration and alignment between projects. Without constraints, controls, and architecture requirements, corporate alignment and information integration will be lost.

Answer explanation

The best answer extends the EA team to work on the transformation utilizing the strengths of EA to guide effective change. The team is well versed in the Architecture to Portfolio dimension of architecture purpose. These activities are essential — identify projects, and set the terms of reference, align approaches, identify synergies, and govern the execution of projects.

You have been asked how the EA team can be engaged to support the transformation and address the concerns raised by the Consumer Product Manager? Based on the TOGAF standard which of the following is the best answer (5 pt, 3 pt, 1 pt, and 0 pt choices, left to right)?

• You recommend extending the CRM platform to support direct-to-consumer digital products. You will review the existing Application Architecture and define the capabilities needed to support a direct-toconsumer relationship. This will require new interfaces to enable direct selling. You will check with the Copyright © 2022 The Open Group, All rights reserved. This document is not to be reproduced or re-sold without express permission from The Open Group. Permission is granted to Accredited TOGAF Training Course Providers for use in an Accredited TOGAF Training Course subject to the terms and conditions on page 2. 8 Consumer Product Manager for additional requirements. You will recommend that the CRM roadmap be adjusted to add these new capabilities to the shared CRM platform.

• You recommend reviewing where the Consumer Product Manager is dissatisfied with the consultant’s proposal. You will then review the assessments made of the EA team to identify the gaps in capability that need to be addressed. The EA team can then be engaged to determine the gaps in scope for the project. The gaps will form the basis of the architecture development project.

• You recommend that a new architecture project be scoped, and the EA team engaged to take on the work. You would create a change request to leverage the established multi-product CRM and identify changes for it to support digital consumer products. Then you will focus the architecture development project to address fundamental customer engagement changes with digital products such as how to manage returns and refunds.

• You recommend that the EA team be engaged to take a broader approach that addresses the entire product portfolio. You review if the correct stakeholders have been identified, and if not engage them. You recommend that the EA team’s capability be strengthened by the addition of specialist subject matter experts to develop architecture models and analyze gaps. This will form the basis of a renewed architecture development project.

Answer explanation

The best answer draws on the target architecture checklist asking questions about the stakeholders, and also taking a broader view of the entire portfolio (constraints from the superior architecture). A list of gaps will make clear what must change and the implications of change.

Context: EA States and Risk

You have been asked how to address the concerns raised by the Consumer Product Manager? Based on the TOGAF standard which of the following is the best answer (ranked left to right, best to worst)?

• You recommend an architecture development project is established to explore short-term workarounds that support digital-product returns and subscriptions. Once you understand the short-term workarounds you will ensure the CRM roadmap includes work packages to bring the short-term workarounds into the shared CRM so that it can continue to support all product lines, whether digital, physical, or hybrid.

• You recommend that an architecture development project identify multiple options for the CRM. Each of these candidate architectures will be optimized for different stakeholder concerns. A key element of the different candidate architectures will be linking decisions and outcomes so that you are able to develop a set of transitions that minimize the uncertainty of achieving different objectives.

• You recommend commencing an architecture development project to explore the options that would lead to a standardized CRM suitable for both physical and digital projects. For the candidate architectures identified, you recommend adoption of those that match prior decisions that have impacted customer engagement efficiency and fit with the current roadmap. You will publish this roadmap to the EA Repository.

• A. You recommend establishing an architecture development project to provide standardized APIs for accessing the shared CRM. This will provide a reliable service that can be accessed by the digital product experiments. These API interfaces should draw on available industry standard approaches to provide support for a long-term solution. This can be added to the existing CRM roadmap while protecting the planned efficiency gains.

Answer explanation

The best answer addresses Portfolio architecture and Risks. Architecture in this context is focused on identifying the work (projects), their synergies, and dependency to achieve outcomes. In a period of transformation, stakeholders will be looking to reduce risk (uncertainty) of achieving an objective. Exploring multiple potential paths allows the stakeholders to understand how to minimize uncertainty.

Context: Digital Enterprise

You have been asked by the EA team leader to help those involved understand how the digital product experiments fit. Based on the TOGAF standard which of the following is the best answer (left-to-right, best to worst)?

• You would review the TOGAF Library for material on business reference models, and digital transformation. This will provide guidance material which you can draw on, including architectures and implementation strategies for the digital organization. You would then extend the existing capability model used by the EA team to include the capabilities necessary to support a digital-first culture. Then you develop a set of briefing materials that explain the missing and changed capabilities. You take care to ensure the briefing follows the language and style of other capability development material the team has produced.

• You would explain to the EA team that there are different fundamental issues as an organization grows and use the four contexts defined in the Digital Practitioner Body of Knowledge to illustrate this. You would review the EA Team’s existing viewpoint library to ensure there are viewpoints that address the fundamental issues in scaling from Founder to Enduring Enterprise. You would provide briefing materials to the team explaining how an experiment will tend to act like the Founder/Team contexts, and how the enterprise will tend to think at the Enduring Enterprise context.

• You would search the TOGAF Library specifically for guidance on the digital enterprise and enterprise agility. You would identify relevant publications and circulate a reading list to the EA team. You would develop an updated business capability model with a focus on digital-first. Using this model as a reference, you would then perform a gap analysis between the existing business capability and the optimal digital business capability. Then you would develop a roadmap for the senior leaders identifying the capabilities that need to be developed and changed to support a future digital business model.

• You would create briefing materials to explain how digital products are developed with a focus on agile methods. You want to help the team understand the change from traditional IT-portfolio planning to the modern digital product approach. The most important point you need to make is the distinction between a waterfall approach and agile development. You explain that each of the digital experiments is following a minimal viable product agile software development approach. You ensure that your briefing focuses on developing an agile mindset and the need to directly support agile software development.

Answer explanation

The experiments in digital products do not follow the Enduring Enterprise approach. The briefing material drawn from the DPBoK standard is used to explain this to your team and those they interact with. An enterprise architecture will be comprised of models, views, and other useful things. You have ensured there are views representing stakeholder concerns across the organizational spectrum, to ensure architecture work addresses the set of stakeholder concerns.

Stakeholder Management and Communication

You have been asked how you will ensure you have the correct stakeholders involved and have their support? Based on the TOGAF standard which of the following is the best answer (best-to-worst, left-to-right)?

• You recommend that the existing CRM stakeholders be used as the stakeholders for the digital products and services since represent all the product lines, and key leadership in the firm. You will identify the special concerns associated to digital products. You will engage a digital product subject matter expert (SME) to provide guidance on roles for a digital engagement. You will align the roles identified to the existing CRM roadmap stakeholders. With the list of stakeholders, you will identify the changes required to existing CRM Roadmap viewpoint library. The largest work effort will be to update how the architecture is represented to effectively communicate it in digital terms.

• You recommend that guidance is necessary on consumer engagement and consumer experience for digital products and digital subscription services. This is best achieved by engaging subject matter experts (SMEs). You will add these SMEs as digital product stakeholders to your existing CRM roadmap stakeholders. With the list of stakeholders, you will look for changes to motivation, priority, and special requirements that Digital Transformation creates. These changes will highlight changes to your existing viewpoint library. You will likely iterate a few times narrowing down the key concerns that will constrain the future CRM roadmap. You also expect to have to change how you represent the architecture to effectively communicate it.

• You recommend that subject matter experts (SMEs) are engaged to provide guidance on customer engagement and customer experience for digital products and digital services. The Digital Transformation strategy will provide top-level stakeholders tied to strategic goals. There are the existing stakeholders used for the CRM roadmap. With this list of stakeholders, you will look for changes to motivation, priority, and requirements due to the Digital Transformation. These changes will highlight changes to your existing CRM roadmap viewpoint library. You will iterate a few times narrowing down the key stakeholders and key concerns that will constrain the future CRM roadmap. You will change how you represent the architecture to effectively communicate its intent.

• You recommend engaging a digital product subject matter expert (SME) to provide guidance. With this guidance, and the Digital Business Reference Model you will assess the existing CRM capability model for potential impacts and gaps. You will align required new capabilities with the existing stakeholders or those identified by the SME. With this list of stakeholders, you will look for changes to motivation, priority, and requirements because of the Digital Transformation. These will highlight changes to your existing CRM Roadmap viewpoint library. You will iterate a few times narrowing down the key concerns that constrain the future CRM roadmap. You will review how you represent the architecture to ensure effective communication.

Answer explanation

The best answer uses subject matter experts to expand the skillset beyond that of just the architect. It looks to the superior architecture as a constraint. It uses standard techniques that guide you to important stakeholder decisions, re-use prior work, and recognize there is a need to change how you communicate.

Stakeholder Management and Tradeoffs

You have been asked how you will address conflict in preferences for customer engagement? Based on the TOGAF standard which of the following is the best answer?

• You will focus on facilitating between the different stakeholders to gain an understanding of value preference and priority as well as the scope of change. You will use stakeholder agents for the customer and business partner. Conflict within one stakeholder’s preferences is resolved with that stakeholder. Conflict between stakeholders will be resolved by reference to the superior architecture, or by relaxing one or more preferences until an acceptable answer is reached.

• You will focus on the choices based on your understanding of the superior architecture. You will use reference material from the TOGAF Library, including the white paper, the Seven Levers of Digital Transformation, to provide external guidance of items that are critical for success, notably Customer Experience and Engagement. Conflict between stakeholders will be resolved in priority of the customer, business requirements owners, and then business partners.

• . You will focus on facilitating understanding of value, work to realize, and risk of failing. You will use the consumer product owners to provide decisions when there is a trade-off to make between preferences of the customers and business partners. Conflict between stakeholders will resolved either by superior architecture providing a priority to a stakeholder or concern, or by relaxing one or more preferences until you reach an acceptable answer.

• You will focus on pushing to resolve each conflict and produce an answer. You draw up a Stakeholder/Concern matrix using the existing Stakeholder Map from the CRM architecture. You will also use the existing CRM architecture to provide constraining decisions and set priorities for addressing conflicts between stakeholder preferences. Conflict between stakeholder preferences will be resolved in priority of the importance of the stakeholder as identified in the Stakeholder Map.

Answer explanation

One of the most valuable activities architects perform is facilitating trade-off amongst the different stakeholders and the best answer emphasizes this. Whenever there is conflict the work to consistently resolve the conflict strengthens the architecture. Stakeholders who engage in trade-off understand the reasons for the decision and support the architecture in governance.

Set-up for an architecture project in Phase A

You have been asked by the EA team leader how you plan to set-up the architecture development project? Based on the TOGAF standard which of the following is the best answer?

• You will confirm the project scope, determining whether it is digital products only or company wide, and what the planning horizon is. You need to know where the project will fit in the business cycle, for example will it align with the budget cycle in the CRM. You will identify who all the key stakeholders are and their issues. Since this is outside your experience which has been focused on IT-centric portfoliobased work, you will seek assistance with digital products and customer engagement.

• You will explain to the consumer product managers the available options for extending the existing enterprise CRM to include the addition of digital products. You will confirm a project timeline that fits with the CRM roadmap and budget cycle. You will engage the same stakeholders as identified by the Stakeholder Map used by the CRM roadmap. You know you will need to engage with digital product subject matter experts to help fill-in the details of direct-to-consumer digital product and third party platform interfaces to the CRM.

• You will explain to the Consumer Product managers that this is a company wide initiative covering both digital products and physical products. You will align the project to the CRM roadmap timeline to support the budget cycle. You will confirm that the key stakeholders are the consumer product owners, Copyright © 2022 The Open Group, All rights reserved. This document is not to be reproduced or re-sold without express permission from The Open Group. Permission is granted to Accredited TOGAF Training Course Providers for use in an Accredited TOGAF Training Course subject to the terms and conditions on page 2. 16 operational executives, and someone representing corporate systems, and IT. You will identify stakeholder concerns and requirements. You will seek guidance and assistance from a subject matter expert since digital products, and customer experience are outside your normal IT-centric portfolio-based work.

• . You will help the consumer product managers understand the options to create a company-wide solution covering both physical and digital products or a product-centric solution. You will resolve this question for the consumer product owners before proceeding. You define a Stakeholder Map for the key stakeholders who you identify as the consumer product owners. You recognize that you need external assistance for the project. You will engage with digital product subject matter experts to help fill-in the details of direct-to-consumer digital product and third party platform customer engagement.

Answer explanation

answer follows the set-up essentials of Phase A which are to define the scope of the architecture project, being clear where it fits in the EA landscape and the business cycle; identify stakeholders, concerns, and requirements, and assess the capability of the EA team.

Set-up for an architecture project in Phase A

You have been asked how an architected approach will help resolve conflict, and lead to an improvement of customer engagement and relationship management? Based on the TOGAF standard which of the following is the best answer.

• You explain that an architected approach starts by ensuring the problem is clearly defined. You will identify stakeholders with interests that are fundamental to the problem being addressed and identify decisions that have already been made. You would develop an Architecture Vision that answers the problem and addresses the stakeholder interests. You will then obtain the agreement of the stakeholders to proceed.

• You explain that the architected approach would be based on the existing CRM architecture since that it is the current baseline. You would extend the approach used to build the existing roadmap for the CRM system, which addresses competing product line demands and the capacity of enterprise resources. The extension would service digital products. This is a reasonable compromise to address current and future product needs.

• You explain that an architected approach would be based on the knowledge, and experience of the consumer product managers who are closest to the customer engagement. You will use the same approach that builds the existing CRM roadmap, that brings together competing interests between enterprise resources and the product lines. You will ensure that decisions are made based on value, and the resource necessary to deliver the value.

• You explain that an architected approach will start by narrowing down the problem to one that can be reasonably answered and acted upon. You will identify the key stakeholders with interests in the problem. You then develop and propose a summary answer to the problem. You ensure the stakeholders understand what the next steps will be and when changes will take place.

Answer explanation

The best answer follows the set-up essentials of Phase A. Firstly, close on a problem, who in your organization can decide on an answer and what they want. Then look for potential answers that are worth exploring in detail. Ensure you have agreement to proceed.

Phase B Scenario Digital Transformation determining the Target Business Architecture

Given that the core motivations of the key stakeholders have been identified, the EA team leader asks what do you need to know to develop the target business architecture? Based on the TOGAF standard which of the following is the best answer?

• You would model the current state of business capabilities, value streams, the organization map, and the information map. You would then revise that model so that it will enable faster time to market, improve customer experience, and drive down sustained cost. You would then create views that describe the business capabilities, value streams, organization map and information map in the context of time to market, customer experience, and sustained cost. Finally, you would identify the gaps between the current and target to create roadmap components of things that must be changed.

• You would use modeling (business capabilities, value streams, organization mapping and information mapping) to determine where the business fails to support product time-to-market, customer experience, and drives costs up. You will use the models to identify changes to the business to address the motivations of the key stakeholders. You will identify changes to improve the value stream, develop the business capabilities, change the organization, and improve information flow in terms of time-to-market, customer experience, and cost. Finally, you will determine the priorities that the stakeholders place on the enhanced business capability, improved value stream and improved information flow.

• You would model the business capabilities, value streams, organization map, and information map following the techniques described in the TOGAF Series Guides related to Business Architecture. You would use these models to put together an integrated Business Architecture. The gaps between the current state and the target architecture will identify where change is needed or where new functionality needs to be implemented. Finally, you would create architecture views that describe the target state in terms of the three concerns, that is time-to-market, customer experience, and cost.

• You would determine where the business, for example: organizational design, processes, business location, etc., fails to support product time-to-market, customer experience, and drives costs up. You would identify what changes to the business will enable faster time to market, improve customer experience, and drive down sustained cost. You would determine what changes are required to achieve different benefits in terms of time-to-market, customer experience, and cost. Finally, you would determine whether the stakeholders think the different changes are worth the effort to change.

Answer explanation

A business architecture is comprised of one or more model kinds for the purpose of simplifying and understanding the real world. Application of these models requires changes to the organizational design, processes, business location, etc. To improve time-to-market, cost, and customer experience the stakeholders need to understand exactly what changes are required. The answer given is grounded in the real elements of the business, which are the things that must be changed to improve, rather than the model kinds. Changes to organization, design, location all require changes to Information Systems Architecture and Technology Architecture. When the architect can move from abstract models to changes in the business, an architect is enabling effective change.

Information Systems Architecture

The EA team leader asks what do you need to know to address the motivation to drive down sustained costs? Based on the TOGAF standard which of the following is the best answer (left to right, best to worst)?

• You would determine where the application and data architecture of the direct-to-customer, and thirdparty platform systems create the information flow problem. You would identify the changes needed to the direct-to-customer system to fix the information flow. You would identify what changes, or work arounds, can be made to the third-party platform to address the information flow. You would look for incremental changes that deliver an improvement to customer experience. You would identify what the one-time work and impact would be to reduce the sustainment cost. Finally, you will check with the stakeholders if they think the improvements in customer experience are worth the one-time and final ongoing cost.

• You would determine where the application architecture and data architecture fail to support product time-to-market, customer experience, and lead to driving costs up. You would focus on the logical application components and logical data components. You would identify what changes to those components will enable faster time to market, improve customer experience, and drive down sustained cost. You would determine what work is required to improve the direct-to-customer platform and requested enhancements to the third-party product platforms in terms of time-to-market, customer experience, and cost. Finally, you would obtain the priorities that the stakeholders place on the application development, data structures, and interfaces that improve time-to-market, customer experience, and cost

• You would produce application and data models of the current state for the direct-to-customer system, the digital product platform, and the third-party product platforms. You would then develop a target architecture model showing how you will enable faster time to market and drive down sustained cost. You would then create views that describe the changes to the direct-to-customer system, the digital product platform, and either workarounds or enhancements to the third-party product platforms in context of time to market and sustained cost. Finally, you would identify the gaps between the current and target to create roadmap components of the things that must be changed.

• You would identify where the application architecture, specifically the information system service and logical application component, fails to support product time-to-market, customer experience, and lead to drive costs up. You would determine the changes to the information flows (data entity, logical data component) that will enable faster time to market, improve customer experience, and drive down sustained cost. Finally, you would identify stakeholder priorities for the enhanced business capability, improved value stream and improved information flow.

Answer explanation

The best answer takes into account the following: All changes carry a benefit/value, and cost. Stakeholders accept a target architecture not on a theoretic concept of a data model, or a functionality decomposition diagram, but on cost of change and expected outcome. You perform architecture analysis to get to these answers. This knowledge is used in Phase E to develop a roadmap of work package and dependency, and in Phase F to develop an implementation plan. It is known that the problems in the value stream and information flow create a shortfall in expectations. In this case the short fall is a poor customer experience. To Apply Phase C, you need to discover where in the current application architecture and data architecture information systems contribute to the deficiency. Correcting the deficiency will require change in the applications, or platforms. To determine whether the change is acceptable the stakeholders will need to assess the direct and sustainment cost of the change.