Consumer Guarantees

What are consumer guarantees?

• A set of basic rights that businesses must meet when they sell products or services under the Australian Consumer Law.

• A set of optional rights that businesses can offer when they sell products or services under the Australian Consumer Law.

• A set of additional rights that consumers can purchase when they buy products or services under the Australian Consumer Law.

• A set of legal obligations that consumers must follow when they buy products or services under the Australian Consumer Law.

What can a business NOT do with consumer guarantees?

• Provide them to consumers who buy products or services under the Australian Consumer Law.

• Take them away from consumers who buy products or services under the Australian Consumer Law.

• Explain them to consumers who buy products or services under the Australian Consumer Law.

• Comply with them when selling products or services under the Australian Consumer Law.

What is the first step for a consumer who has a problem with a product or service?

• Contact their local consumer protection agency.

• Contact their lawyer and file a lawsuit against the seller.

• Contact the seller and try to resolve the problem directly

• Contact their bank and request a chargeback.

What are some of the consumer guarantees for goods?

• They must be safe, durable, free from defects, fit for purpose and match their description or sample

• They must be cheap, new, branded, fashionable and easy to use.

• They must be organic, eco-friendly, fair trade, cruelty-free and vegan.

• They must be original, authentic, rare, collectible and valuable.

What are some of the remedies that consumers are entitled to if there is a problem with a product or service?

• Repair if minor problem; replacement or refund if major problem; cancellation if service contract cannot be fixed within reasonable time.

• Repair if major problem; replacement or refund if minor problem; cancellation if service contract can be fixed within reasonable time.

• Repair if requested by consumer; replacement or refund if requested by seller; cancellation if service contract is breached by either party.

• Repair if covered by warranty; replacement or refund if not covered by warranty; cancellation if service contract expires before completion.

What are some of the remedies that consumers are entitled to if there is a problem with a product or service?

• Repair, replacement, refund or cancellation.

• Apology, compensation, goodwill gesture or mediation.

• Exchange, credit note, voucher or store credit

• -Donation, recycling, disposal or re-gifting.

What is the name of the set of basic rights that businesses must meet when they sell products or services under the Australian Consumer Law?

• Consumer guarantees

• Consumer warranties

• Consumer contracts

• Consumer policies

What is one of the factors that determines whether a consumer can reject a product and ask for a refund under the consumer guarantees?

• The price of the product

• The type of problem with the product

• The date of purchase of the product

• The brand of the product

What does it mean for a product to be of acceptable quality under the consumer guarantees?

• It means that the product must be safe, durable and free from defects

• It means that the product must look good and do what it is supposed to do

• It means that the product must meet the expectations of a reasonable consumer

• All of the above

What is an example of a product that is not fit for a particular purpose under the consumer guarantees?

• A pair of shoes that falls apart after one wear

• A laptop that cannot run a specific software that was requested by the consumer

• A toaster that burns bread instead of toasting it

• All of the above