Customer Service

What should you say when you first greet the customer?

• What do you want?

• Good morning, how are you today?

• Hi, what's up?

• Are you ready to order?

The customer tells you that they were given the wrong drink. What should you say?

• Bummer.

• That's too bad, but we already gave everyone else their drinks.

• Sorry, I will do better next time.

• Let me make this right. We will get you what you ordered as soon as possible.

A customer arrives while you are answering your parents text. What should you do?

• Finish the text, your parents will be angry if you don't respond.

• Tell the customer to hold on, you will be right with them.

• Immediately stop what you are doing to greet the customer.

• You shouldn't even have your phone out!

What is your favorite cookie?

• Chocolate Chip

• Sugar Cookies

• Oatmeal Raisin

• I don't like cookies, get them away from me.

The customer asks you a question you don't know the answer to. What do you say?

• I don't know but I will find out.

• You have a phone, why don't you google it?

• I don't know, it's my first day.

• Shrug your shoulders and say Beats me!

The customer has been waiting a long time for their order. What should you do.

• Let them know you appreciate their patience and offer them a drink while they wait.

• Say nothing, it's obvious they are busy.

• Avoid eye contact.

• Say thanks for waiting when their order is up.

An upset or angry customer will most likely return. True or False

What is your favorite place to eat?

What should you do before handling food.

• Ask your boss if you can try it.

• Wash your hands.

• Talk to your coworks about how it is going that day.

• Jump in and start helping.

What should you say after the customer exchange.

• Bye!

• Thanks!

• Thank you and have a nice day!

• Nothing.