BME 302 - Review for Exam

BME 302 - Review for Exam

University

10 Qs

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BME 302 - Review for Exam

BME 302 - Review for Exam

Assessment

Quiz

Other

University

Practice Problem

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Created by

Marivel Bautista

Used 3+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Is it safe?"

What GPOV is this in the hospitality industry?

Restaurant

Transportation

Travel Agency

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

______ selling is an example of Omnipresent communication.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A management approach to long-term success through customer satisfaction.

Customer Focused Organization

Total Quality Management

Consumer Behavioer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mr. and Ms. are the respectful titles we can use to address our customers.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Addressing guest concern"

is a service provided by a ____________.

Cashier

Concierge

Customer Service Representative

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A shareholder is an example of ___________.

External Customer

Internal Customer

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

" Are the entrance fees worth it?"

Identify the area based on the guest's point of view.

Entertainment

Fast food

Hotel

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