IM1 Midterm Exam

What is the acronym of ERP?

• Enterprise Resource Planning
• Enterprise Reformat Planning
• Entreprise Report Planning

What is the acronym of CRM?

• Computer Relationship Management
• Customer Relationship Management
• Cluster Relationship Management

This is an integrated, real-time, cross-functional enterprise application, an enterprise-wide transaction framework that supports all the internal business processes of a company.

• DSS
• CRM
• ERP

This is an enterprise application module that manages a company's interactions with current and future customers by organizing and coordinating, sales and marketing, and providing better customer services along with technical support.

• DSS
• CRM
• ERP

Which area is ERP not helpful?

• Critical decision-making
• Car industry
• Latest technology

Which is not a scope of ERP?

• Logistics
• Supply Chain
• Packaging

Which is not a scope of CRM?

• Discovers new customer
• Simplifies marketinga and sales
• one-time sales of products

Which is of the following is an advantage of ERP?

• Multiple Shipment
• Decreased Flexibility
• Reduction of cycle time

Which is of the following is a disadvantage of ERP?

• Risk of data management
• Risk of implementing failure
• Risk in using one vendor

Which is of the following is not a disadvantage of ERP?

• Makes call centers more efficient.
• Overhead costs.
• Giving training to employees is an issue in small organizations.