Counselling

Performance Management is a process that contributes to the effective management of teams and individual in order to achieve....

• high levels of personal satisfaction

• high levels of staff turnover

• high levels of organisational performance

• high levels of management bonuses

Which of the following is NOT one of the key elements of performance management

• A shared vision of the organisations strategic objectives

• Setting up risk management plans and contingencies

• Setting performance objectives and KPI's

• The performance review or appraisal interview

The main purposes of performance management are...

• Manage behaviour

• To improve performance

• develop the knowledge, skills and competencies of employees

• All the answers are correct

Which of the following statements about performance appraisals is NOT true?

• The PA interview is an opportunity for manager to state all the things that the employee is not doing well in their job.

• Performance Appraisals should be well documented and signed off by both parties

• The PA interview should review the past, present and future of the employee

• The PA discussion should be a two way discussion between manager & employee

The 360 degree appraisal method is based on feedback from...

• Managers and supervisors

• Managers and customers

• Work colleagues, direct reports, customers and managers

• Work colleagues, friends and family

HR's role in performance management is to

• Discipline managers who don't fill out documentation correctly

• Set KPI's for teams and individuals

• Report poor performers to management.

• Train managers to review & appraise performance correctly

S A R A H (the emotional cycle for dealing with negative feedback) stands for...

• Shock, Aggression, Rejection, Acceptance, Howl

• Shaking, Argue, Reflect, Adapt, Help

• Shock, Anger, Rejection, Acceptance, Help

• Shame, Attack, Remove, Abandon, 'Hit the road'

Which of the following steps is not part of the process for dealing with under- performers

• Promotion

• Written warning

• Counselling

• Verbal warning

Which of the following is an example of a non monetary reward?

• Bonus

• Share options

• Commission

• Time off work

I think that performance appraisal is mainly a tool to help the company and not the employee.​

• YES

• NO