Lesson 7D: Deal with problems with shops and services

Hi, I bought this book here yesterday. I read the first few pages and to be honest I didn’t really like it. Is there any ____ I could get a refund?

• way

• supposed

• nothing

• me

B: Can I see your receipt please, sir?

A:  Ah. No, I don’t have it.

B: Well, we’re not (2) ______ to give refunds without a valid receipt.

• way

• supposed

• nothing

• me

A: Is there really (3) _____ you can do?

B: One second, let (4) ______ speak to my manager. She’s just over there.

• way

• supposed

• nothing

• me

A: Thanks, I really (5) ______ it.

B: She says that (6) ______ speaking we can’t give refunds without a valid receipt. So, if you could find the receipt …

• appreciate

• strictly

• could

• helpful

A: That’s the problem … I don’t have it. (7) ________ you let me exchange if for another book, at least?

B: I’m sorry, without the receipt I can’t do anything.

A: Well, thanks a lot. You’ve been very (8) _________.

• appreciate

• strictly

• could

• helpful

A: We’re not supposed to allow pets in the hotel rooms, but I could let your dog stay this one time.

B: it / really / I / appreciate / .

A: I’m really sorry, I don’t have anyone who could fix your laptop until Monday.

B: That’s really inconvenient. there / can / nothing / Is / you / really / do / ?

A: Please could you try once more to find a table for us? favour / be / me / You’d / doing / huge / a / .

B: Let me have a look.

A: I bought this jumper yesterday, but I’ve decided I don’t really like it. Can I exchange it for this jacket?

B: speak / my / me / Let / manager / to / .

A: That’s all sorted for you now, Miss Lopez.

B: thank / you / I / can’t / enough / .