Customer Service

ignore the customer

become angry and upset with them

have strong customer service skills

walk out because you don't want to get into a fight with them

it is the law

it is key to doing well and staying in business

it is fun

none of the above

politeness and friendliness

promptness and listening

professionalism

All of the above

the customer will become more angry

you will be able to de-escalate (lower) the customer's anger

you will look weak and your boss will get angry

All of the above

demand that they wait their turn

ignore them

politely acknowledge them and let them know you will help them soon

None of the above

Socializing with all customers

having customers wait for a long period of time

paying close attention to how long someone is waiting and help them as soon as you can

All of the above

employees greeted them too often

they were not listened to by employees

they employees were friendly

they are cared for and respected

they are not important

you are better than them

All of the above

when you feel like it

when they enter the store, call the store, or you see them while in the store

only if they speak to you first

use formal, polite language

use slang like you would talk to your friends

yell back at customers if they yell at you