The set of instructions that tells the computer what to do is

• Softcopy

• Software

• Hardware

• Hardcopy

Which port can support the keyboard and mouse in desktop back panel?

• PS/2

• RS-232

• IEEE 1284

• FireWire

A military member has just returned to the United States from Europe and reports their personal desktop computer does not work, which of the following is the MOST logical solution to this problem?

• The computer is unable to work in the US because of EU licensing arrangements

• The power supply needs to be replaced with one rated for 110 watts

• The power supply needs a power inverter to handle the change in cycles

• The power supply voltage needs to be switched to 110 from 220

Which of the following supports data transfer rates at a MAXIMUM of 3 Gbps?

• SATA 1

• SATA 2

• SATA 3

• PATA

A technician is replacing the motherboard on a desktop. Which of the following is the MOST important step during the disassembly process?

• Place all of the screws in a container with other parts

• Keep the power supply plugged in to ground the system

• Organize the screws and document the locations

• Use a magnetic tipped screwdriver to remove the screws

Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor?

• Northbridge

• DMA controller

• CMOS

• Southbridge

Which of the following was controlling by Southbridge? (select the apply)

• RAM

• USB

• SATA

• LAN

Which of the following is the purpose of thermal compound?

• To facilitate the transfer of heat from the CPU to the heat sink

• To facilitate the adhesion of the CPU to the heat sink

• To facilitate the reduction of heat to the heat sink

• To assist in insulating the CPU from electrical damage

A user has reported that their computer is not working. The user cannot properly explain the computer's problem. Which of the following steps should the technician take NEXT in order to resolve the situation?

• Perform a System Restore on the machine

• Ask simple questions to further identify the issue

• Escalate the issue to a manager for further resolution

• Ask the user to turn the computer off and on again to see if the problem can be recreated

A helpdesk phone support technician is finding it difficult to understand a customer due to their heavy accent. Which of the following actions should the technician take NEXT to help the customer resolve their problem?

• Have the customer call back at a later time

• Repeat back to the customer what they heard as the problem

• Tell the customer that their accent is preventing the technician from helping them

• Ask the customer to not speak with an accent