Communication 210

If a customer has a special learning difficulty which one of the following should you do?

• Call your boss

• Refer them to another company

• Keep information short and relevant

• Return later when someone else is there

Which one of the following would be employed by the main contractor on site?

• Subcontractor

• Building control officer

• Clerk of works

• Architect

When installing an appliance, which document would you reference for the installation instructions?

• The Electrical At Work Regulations

• BS7671

• Manufacturer's instructions

• Works programme

Which of the following documents offers guidance but is not legally enforceable?

• Manufacturer's instructions

• Building Regulations

• Act of Parliament

• Contract of employment

A building control officer (BCO) commonly works for:

• The main contractor

• The local authority

• The client

• The architect

The document that is handed to the customer, detailing the work to be done and a price is called:

• An invoice

• A Quotation

• An estimate

• Statutory cancellation rights

The document that an operative submits, detailing the number of hours worked is:

• A delivery note

• A timesheet

• A specification

• A quotation

One quality that would ensure the respect and co-operation of others on site is:

• Aggressiveness

• Submission

• Politeness

• Rudeness

The main purpose of the works programme is to:

• State when payments are due

• Assist the contractor in planning the number of personnel that may be required

• Assist the electrician in calculating the amount of materials require

• Provide clear indication of when an activity should start and finish

What is the process where people in a meeting discuss items and come to an agreement?

• Arbitration

• Negotiation

• Adjudication

• Cavalcade