Adults Int - Dealing with complaints - Task: MCQ

Unfortunately, we won’t be able to provide that service for you.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

We’re going to give you a full refund.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

I really think you should fix it free of charge.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

I’m afraid I’ve got a complaint about your service.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

Well, I have to say that the service was pretty slow.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

I’d like to make a complaint.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

I’m afraid there isn’t much we can do about it.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

I’m sorry about that, sir.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

I’d like you to replace it.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions

We’re going to send you out a letter of apology.

• Customer: Complaining

• Customer: Making demands

• Customer Service: Apologising / Asking about complaints

• Customer Service: Offering solutions