Adults Int - Dealing with complaints - Task: MCQ
Professional Development
•13 Qs
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Adults Int - Dealing with complaints - Task: MCQ
Quiz
•
English
•
Professional Development
•
Hard
Khadija EM
FREE Resource
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Unfortunately, we won’t be able to provide that service for you.
Customer: Complaining
Customer: Making demands
Customer Service: Apologising / Asking about complaints
Customer Service: Offering solutions
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
We’re going to give you a full refund.
Customer: Complaining
Customer: Making demands
Customer Service: Apologising / Asking about complaints
Customer Service: Offering solutions
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
I really think you should fix it free of charge.
Customer: Complaining
Customer: Making demands
Customer Service: Apologising / Asking about complaints
Customer Service: Offering solutions
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
I’m afraid I’ve got a complaint about your service.
Customer: Complaining
Customer: Making demands
Customer Service: Apologising / Asking about complaints
Customer Service: Offering solutions
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Well, I have to say that the service was pretty slow.
Customer: Complaining
Customer: Making demands
Customer Service: Apologising / Asking about complaints
Customer Service: Offering solutions
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
I’d like to make a complaint.
Customer: Complaining
Customer: Making demands
Customer Service: Apologising / Asking about complaints
Customer Service: Offering solutions
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
I’m afraid there isn’t much we can do about it.
Customer: Complaining
Customer: Making demands
Customer Service: Apologising / Asking about complaints
Customer Service: Offering solutions
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