REVISION

below are example of general market EXCEPT

• hotel

• Pubs

• School

• Restaurant

Which of the statement below is true about market oriented business

• High percentage of fixed cost

• Traditional fixed pricing policy

• Relatively stable market demand

• Greater reliance on decreases in costs

Which of the following are external factors constraints for F&B Management

• Government

• Staff

• Control

• Food and Beverage

Below are the constraints that are created by staff in F&B management EXCEPT

• Absentism

• Illness

• Poor training

• Good Salary

In food and beverage department, the planning process involve the setting of several basic policies EXCEPT

• Financial policy

• Marketing policy

• Catering policy

• Staff policy

______ defined as a series of events consisting of both tangible and intangible experience

• Meal experience

• People experience

• Financial experience

• Staff Experience

What is the meaning of "moment of truth" of a restaurant

• The actual service of the food and beverage to the customer

• the after service of the food and beverage to the customers

• the before service of the food and beverage to the customer

• the staff of the food and beverage to the customer

Which of the below contributes to interior design

• Garden

• Roof shape

• Parking area

• Decoration

How should a staff behave to the customer to ensure the customer had a great dining experience

• Bias

• Be rude

• Late service

• Be friendly

below are the expectation of customer when dine in EXCEPT

• Great menu

• Good staff

• Good atmosphere

• Over price food