Day 4 Selling Tools and Process

What are the various ways you can get leads from the bank?

• From your mapped Sales SPs

• Walk in customers:By effective lobby management and Referrals

• Lead generation-Through targetted customer segment based activity

• All the above will help in getting the leads.

HDFC Bank classifies customers as ___  customers and _____ customers

• Manged,special

• Managed, Unmanaged

• Special.Unmanaged

Classification of Managed customers are

• Classic,Imperia,Royal

• Classic,Preferred

• Classic,Preferred,Imperia

• Classic ,Preferred,Royal

Every Walk in customer can be a prospect for you.You have _________ minutes window of opportunity with a customer at the lobby

• 1-2

• 5-10

• 15-20

• 20-30

FLS Sushant has received leads from RM,Mr Manu Malhotra.What is/are the ways of meeting the client?

• Physical Meeting (Face to face)

• Digital or Virtual Meeting (Tele/video call)

• Either Physical Meeting (Face to face) or Digital or Virtual Meeting (Tele/video call)

Following a skill model helps in successful appointment .Since the lead is from the bank, use the correct context when stating the purpose or the source of the lead.State whether the statement is True/False

• TRUE

• FALSE

Ramya is in to telephonic conversation to  fix an appointmnet with Mr Ram Kapoor who is HDFC Bank Customer for Life insurance sale.She  faced some objections while doing so.Which of the following technique should she follow

• FFF

• LAPAC

• ASAP

During objection handling through FFF tenchnique,which step aligns towards Third Party Influence?

• Feel

• Felt

• Found

Supriya needs to follow correct steps to start the meeting with the customer.Which amongst the following is not the correct step? 1.Thank client for giving time to meet 2.Give Business Card 3.Introduce Yourself 4.Ask for Business 5.State the purpose

• Thank client for giving time to meet

• Give Business Card

• Introduce Yourself

• Ask for Business

Ritesh is visiting clients' place?He needs to gather some important infomations.Select which amongnst the following are important.

• When will their family need the money and how much money will the family need in unfortunate absence of the life assured ?

• How much money will they be able to pay?For how many years?

• What is their saving preference and their risk apetite

• All the informations are important