Security Type

Client claims that he is not receiving verification codes on his phone number. After ownership verification which are the necessary steps CSE should do before escalating the case?

• Check if the client is checking for codes on the same number or security type as per his PA.
• Perform SMS troubleshooting steps.
• Ask the client to contact his service provider.
• Collect details needed to escalate the case on SaleForce,

For changing Phone number by company. CSE needs to call the client on which platform?

• Skype

• Zoiper

• Slack

• SaleForce

Upon successfully changing phone number clients are restricted for how many days from performing withdrawals?

• 7 working days
• 3 working days
• 5 working days
• None of the above.

In which BackOffice tab CSE can find client's current added phone numbers?

• User Info
• Security
• BO reporting
• Restriction

As per the picture below which phone number is client's current security type phone number.

• +91 ... 4718
• +91 .... 8694