FO Midterm Exam

FO Midterm Exam

University

35 Qs

quiz-placeholder

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FO Midterm Exam

FO Midterm Exam

Assessment

Quiz

Specialty

University

Medium

Created by

Eureka Asaula-Canon

Used 4+ times

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35 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

This is the nerve center of the hotel. Type your answer in CAPITAL LETTERS.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A front office personnel should always wear a smile.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Wearing provocative outfits are allowed as a guest service officer.

True

False

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The following are the reasons why do guests complain, except:

when expectations were not met

when guests do not receive what they thought they should receive

when guests exceed their expectations

when guests receive a wrong order for room service.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The following are tips for dealing with complaints, except:

try to remain calm

complaints should always resolved quickly

staff should be trained to deal with complaints

no provided records of customer complaints

6.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

This type of reservation system determines availability by using manual charts, calendars, booking sheets, or room racks. Type your answer in CAPITAL LETTERS.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One of the disadvantages of a computerized system is that it needs to manually check the accuracy of information.

True

False

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