SC POINTERS PART 2

refers to hardware or software solutions as much

as they do resources used in order to build,

strengthen, and sustain customer relationships

through the years.

BENEFITS OF CRM

• Centralization and sharing of data

• Better customer service

• Higher customer satisfaction

• Improved marketing efforts

• . More profit

Part of our toolbox are values and competencies,

like self- awareness, self-regulation, integrity,

kindness, negotiation, responsiveness,

leadership, accountability, respectfulness, and

resilience, which we develop and allow free reign

even while we interact with other people in social

or business settings.

Refers to the creation of a “fairer society” that

welcomes participation and provides an

opportunity for people to reach their full potential

Speaks of differences

is committed to promoting equality and diversity

in the decisions we make, as an employer, and

through our partnerships

Our vision for equality

and diversity is to create an environment where everyone who comes into contact with us feels they have been treated fairly,

with dignity, and with respect for their

personal circumstances

• TRUE

• FALSE

We don't have legal responsibilities relating to

equality, but we see these as the

minimum standard to be achieved. We

take action to exceed these minimum

standards where it is considered

appropriate and proportionate to do so.”

• TRUE

• FALSE

Answer explanation

Answer: FALSE

We have legal responsibilities relating to

equality, but we see these as the

minimum standard to be achieved. We

take action to exceed these minimum

standards where it is considered

appropriate and proportionate to do so.”

In terms of population, North America (NA) places FIRST

after Asia, Africa, and Europe

• TRUE

• FALSE

Answer explanation

Answer: FALSE

In terms of population, North America (NA) places FOURTH

after Asia, Africa, and Europe

THREE MAIN RACIAL GROUPS EXCEPT

• Caucasians

• Mestizos

• Blacks

• Greens