CYK Day 5 Shopping and Booking

What is the acronym that we use to identify the Basic Customer Needs?

• INSTEP

• ODDRTN

• OODRNT

• PNR

What are the ways passengers can pay in messaging?

• Payment Widget

• Stored CC

• Cash

• Check

Answer explanation

They can also pay using: eCredits, Gift Cards, and Miles

What does a red flag indicate?

• Flight is operated by a Delta Codeshare

• It is the fastest flight

• It is the lowest fare

• Flight is operated by a Delta Connection Carrier

What is the Passenger Type Code (PTC) for government travel (federal)?

(This the most common PTC code we use for government travel.)

• MIL

• GOV

• GRN

• GVT

What is the Passenger Type Code (PTC) for a military discount for an adult?

• MIL

• MTC

• MLT

• ML1

 Customers can use a personal credit card to purchase a government travel fare.

• True

• False

There is no advance purchase requirement for this type of Special fare

• Bereavement Fare

• Medical Fare

• Government Fare

• Military Leisure Travel

The advance purchase requirement for this type of special fare is 7 days.

• Bereavement Fare

• Medical Fare

• Government Fare

• Military Leisure Travel

What is the account code used to book for DOM Medical Emergency Fare?

• MED1

• RX01

• BRV1

• PE005

What is the account code used to book for DOM Bereavement Fare?

• PE005

• RX01

• MIL

• BRV1