What is customer service?

• Skills given to those that have additional learning

• keeping the employer participating with employees

• the assistance and advice provided by a company to those people who buy or use its products or services.

• learning new skills that helps customers

High-quality customer care is the most significant part of a _________company-client relationship.

• disappointing

• successful

• terrible

• bad

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

The best definition of "Lead" is ...

• someone who is ready to help you,especially against someone else who is causing problems for you

• a potential sales contact; a piece of information that may result in a sale

• someone who buys and uses goods and services

• a piece of equipment or software designed to make a computer more powerful

Tags

CCSS.RF.3.3B

CCSS.RF.3.3C

CCSS.RF.3.3D

CCSS.RF.4.3A

CCSS.RF.5.3A

Employees should never _______________ to do something they cannot or are not authorized to do.

• help

• promise

• solve

• suggest

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

If customer support professionals remain calm during a conversation, the situation can be ________

• cancelled

• resolved

• postponed

• avoided

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

To be a successful member of a team, which of the following actions should a medical assistant take?

• Include personal feelings in work decisions

• Report all team conflicts to the supervisor

• Focus on achieving individual goals

• Demonstrate willingness to to perform extra duties

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Which of the following must be done by someone working in customer service?

• forget to thank the customer

• interrupt customers when they are speaking

• act uninterested, defensive, or angry

• listen closely to customers and ask clarifying questions

The best definition of "Loyalty" is ...

• someone who is ready to help you,especially against someone else who is causing problems for you

• a potential sales contact; a piece of information that may result in a sale

• continued use of the

  products or services of a particular business:

• someone who strongly

  and publicly supports someone or something

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

Choose the correct definition:

a tight schedule

• a period of time

• opportunity to make changes or to do things differently

• a small amount of time to do something

• to finish a task by the arranged time.

Tags

CCSS.L.4.5B

CCSS.L.5.5B

Choose the correct definition:

off the top of my head

• to prepare for a future event or situation by thinking about what might happen

• the answer to a question will be different in different situations

• without careful thought or investigation.

• to think about (something) for a period of time especially in an effort to understand or make a decision

Tags

CCSS.L.4.5B

CCSS.L.5.5B