LG Sales Talk Test

Please choose your designation

• BA
• PC

Kindly write your name

What BEST describes MOT?

• The moment the customer feels welcomed in your shop
• The moment the customer decides to buy a product from you and now
• The moment customer gets the product information
• The moment the customer leaves the shop

How many steps did we go through during MOT training

• 3
• 4
• 5
• 6
• 7

Before encountering a customer which of the following is NOT important

• Facial Expression
• Appearance
• Store environment
• Price tags

Choose from below the MOT steps we discussed

• Closing
• Layout
• Needs analysis
• Display
• Approach

Which is NOT a Main question when gathering the Needs of a customer

• Which product would you like to see?
• Which product have you been using?
• Which product may I help you with?
• Why are you making a purchase today?

How may features should you explain properly to customer?

• 2
• 3
• 4
• 5

If customer is dissatisfied with product selected, how BEST to handle situation during closing?

• Talk bad about product chosen
• Explain in detail the difference between the final products
• Explain repeatedly the benefits and features described before
• Introduce another product for comparison

Which of the following is NOT an upselling strategy

• The Decoy effect
• Show premium product after customer purchases
• The fear of loss
• Breakdown the price