Business communication FTU

What is business communication?

• Business communication is written, spoken and non-verbal exchange at work

• Business communication is written and spoken communication at work.

• Business communication is the exchange of words in written and spoken forms at work

• Business communication is the exchange of words in written and spoken forms

communication skills include

• reading, listening, speaking and writing skills

• reading, listening, non-verbal, speaking and writing skills

• reading, listening, presenting, speaking and writing skills

• reading, listening, public speaking and writing skills

What happens in the first phrase of Osborn-Parnes creative problem-solving process?

• Come up with many ideas to solve the problem and pick-up the most promising ideas

• Identify the challenge and gather information and clarify the problem

• Select and strengthen solutions and plan how to bring your solution to life and implement it

• Come up with many ideas to solve the problem and clarify the problem

Choose the correct statement

• Communication technologies are hindered by communication at work

• Communication at work is not facilitated by communication technologies

• Communication technologies are reshaping communication at work

• Communication technologies are not related to communication at work

Which medium has the highest communication effectiveness?

• Telephone

• Video-conferencing

• Letter and memo

• Conversation meeting

Horizontal communication among workers at the same level includes

• idea generation and task coordination

• product feedback and progress reports

• directives and mission goals

• policies and customer data

One of the barriers blocking the flow of communication in organizations is

• open communication climate

• the top organization structure

• the number of lines of communication

• lack of communication skills

Ethics refer to...

• conventional standards of right or wrong that prescribe what people should do

• the most important standards such as rights, obligations, and benefits to society

• the most important virtues such as fairness, honesty, loyalty, and concern for others

• conventional standards and virtues which are important to people

Ethical communicators do the following

• abiding by the Law

• telling the truth

• communicating clearly

• all of the above

An obstacle to ethical decision making is

• limited amount of time available

• the doctrine-of-relative-filth trap

• the way of thinking of members

• willingness to obey rules and regulation