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Business communication FTU

Authored by Linh Trịnh

English

University

Used 2+ times

Business communication FTU
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40 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is business communication?

Business communication is written, spoken and non-verbal exchange at work

Business communication is written and spoken communication at work.

Business communication is the exchange of words in written and spoken forms at work

Business communication is the exchange of words in written and spoken forms

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

communication skills include

reading, listening, speaking and writing skills

reading, listening, non-verbal, speaking and writing skills

reading, listening, presenting, speaking and writing skills

reading, listening, public speaking and writing skills

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens in the first phrase of Osborn-Parnes creative problem-solving process?

Come up with many ideas to solve the problem and pick-up the most promising ideas

Identify the challenge and gather information and clarify the problem

Select and strengthen solutions and plan how to bring your solution to life and implement it

Come up with many ideas to solve the problem and clarify the problem

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the correct statement

Communication technologies are hindered by communication at work

Communication at work is not facilitated by communication technologies

Communication technologies are reshaping communication at work

Communication technologies are not related to communication at work

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which medium has the highest communication effectiveness?

Telephone

Video-conferencing

Letter and memo

Conversation meeting

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Horizontal communication among workers at the same level includes

idea generation and task coordination

product feedback and progress reports

directives and mission goals

policies and customer data

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One of the barriers blocking the flow of communication in organizations is

open communication climate

the top organization structure

the number of lines of communication

lack of communication skills

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