TCM Knowledge

TCM Knowledge

University

10 Qs

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TCM Knowledge

TCM Knowledge

Assessment

Quiz

Other

University

Practice Problem

Hard

Created by

Agung Dumai

Used 1+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Unit berikut mendapatkan benefit extended warranty dari T-Care, kecuali

All New Agya

All New Veloz

Grand New Avanza

Semua Jawaban Salah

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Berikut merupakan aspek TCM kecuali

Vehicle Delivery

Service Retention

Customer Delight

Trade In

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Berikut adalah urutan PSP Sales yang benar

Contact > Greeting > Presentation > Test Drive > Appraisal > Payment > Delivery > PDFU

Contact > Greeting > Presentation > Test Drive > Appraisal > Personalized Offer > Delivery > PDFU

Contact > Greeting > Presentation > Test Drive > Personalized Offer > Delivery > PDFU > Reminder STNK

Contact > Prospecting > Greeting > Presentation > Test Drive > Appraisal > Personalized Offer > Delivery > PDFU

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Aktivitas Utilisasi Database yang dilakukan oleh Salesperson dalam konsep TCM adalah

Booking servis pertama s/d kelima

Mengisi prosys

Reminder perpanjangan asuransi

Appraise kendaraan untuk trade in

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Berikut adalah aktivitas kunci dalam proses DEC, kecuali

Meminta referensi

Menjelaskan T-Care dan T-Intouch

Menginformasikan NPS Survey

Membuat booking servis pertama

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Nama masjid di Dumai Islamic Center adalah

Istiqlal

Habiburrahman

Baitur Rahman

Shohibul Iman

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Fitur T-Intouch dapat diakses oleh pelanggan melalui

Aplikasi m-Quote

Website Toyota Astra

Head Unit

Aplikasi m-Toyota

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