Communication Styles Exam

Which of the following is NOT a method of organizing information when writing a speech?

• Flash Cards
• Diagrams
• Flow Chart
• Outline

Which of the following are the two types of listening?

• Casual and Business
• Assertive and Passive
• Active and Passive
• Postive and Negative

Tyler and Kimberly are talking about which gift they should buy their parents for their anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of the following communication styles?

• Passive
• Aggressive
• Passive-Aggressive
• Assertive

Chris and Susan are discussing their plans for the football game tomorrow night over the telephone. Which of the following would the telephone be considered in the scenario?

• Information Source
• Message
• Channel
• Receiver

Which of the following is the correct format for a speech?

• Introduction, Body, Closing
• Ancedote, Body, Conclusion
• Introduction, Body, Conclusion
• Ancedote, Introduction, Closing

Zhaire has been asked to speak at an event and is trying to identify who will be in attendance. Which of the following should he take into consideration when identifying the audience?

• The day of the week that the speech will occur
• The age group of the audience
• The speaking fee
• length of the speech

Which of the following is NOT a tip for communication in the workplace?

• Check for grammar and spelling errors in a written document
• Being very casual in the workplace
• Proof read read all written documents
• Keep criticism positive and constructive

Which of the following is NOT a scenario where someone would need to use professional communication skills?

• Talking with friends at lunch
• Having lunch with a client
• Emailing a co-worker
• Presenting a speech at a luncheon

Which of the following is NOT true about the use of humor?

• Humor is encouraged in all situations
• Humor allows for a more friendly approach in certain situations
• Humor can break through the stress in certain situations
• Humor is discouraged in certain situations

Which of the following is NOT a component of paralinguistics?

• Tone
• Pitch
• Inflection
• Facial Expressions