Enhancing Customer Interactions - GREAT QUIZ

Enhancing Customer Interactions - GREAT QUIZ

Professional Development

20 Qs

quiz-placeholder

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Enhancing Customer Interactions - GREAT QUIZ

Enhancing Customer Interactions - GREAT QUIZ

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

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20 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following behavior shows respect?

Maintain good eye contact

Smile

Nod in acknowledgement

Use both your hands

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Introducing yourself to the customer is an important aspect of GREAT service delivery?

False

True

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

GREAT stands for

Greet, Receive, Explain, Acknowledge, Thank

Greet, Respect, Explain, Anticipate, Thank

Gentle, Request, Explain, Approach, Thank

Greet, Refuse, Explain, Assist, Thank

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Using the customers name is one of the key aspects of GREAT Service.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Referring to G.R.E.A.T. service, asking relevant questions to the customer is a part of _____

Greet

Explain and Engage

Respect

All of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Smiling at a customer is important part of your interaction with the customer

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

A in GREAT stands for

Alternate customer wants

Anticipate customer needs

Accelerate customer needs

Appreciate customer wants

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