Enhancing Customer Interactions - GREAT QUIZ

Which of the following behavior shows respect?

• Maintain good eye contact

• Smile

• Nod in acknowledgement

• Use both your hands

Introducing yourself to the customer is an important aspect of GREAT service delivery?

• False

• True

GREAT stands for

• Greet, Receive, Explain, Acknowledge, Thank

• Greet, Respect, Explain, Anticipate, Thank

• Gentle, Request, Explain, Approach, Thank

• Greet, Refuse, Explain, Assist, Thank

Using the customers name is one of the key aspects of GREAT Service.

• True

• False

Referring to G.R.E.A.T. service, asking relevant questions to the customer is a part of _____

• Greet

• Explain and Engage

• Respect

• All of the above

Smiling at a customer is important part of your interaction with the customer

• True

• False

A in GREAT stands for

• Alternate customer wants

• Anticipate customer needs

• Accelerate customer needs

• Appreciate customer wants

G – stands for Greet the customer with a smile

• False

• True

Select the correct dialogue when thanking the customer

• Mr./ Ms… Thanks have a safe flight

• Mr./ Ms… Thank ya, we look forward to seeing you again

• Mr./ Ms… Thank you for choosing us, have a pleasant flight

• Mr./ Ms… Thanks for flying with us, see you next time

When requesting for documents you do so with both hands and return them with one hand

• True

• False