Unit 2 Business Management I

If an employee continually fails to follow the firm’s rules of conduct, the firm is likely to:

• develop quotas.

• change its policies.

• promote the person.

• take disciplinary action.

Angela’s team consistently hits sales targets and exceeds profit goals. Angela can see that she is a successful director by examining:

• time standards.

• quality standards.

• quantity standards.

• employee standards.

The first task in the human resources management activity of staffing is:

• recruiting.

• determining need.

• determining job descriptions.

• screening and selecting applicants.

Which question should a manager consider when hiring a new employee?

• “What is the company’s vision?”

• “How should the workload be distributed?”

• “How will the company compensate this worker?”

• “What are the company’s product quality standards?”

When developing a human resources management strategy, managers:

• set up an organizational structure.

• hire as many recruiters as possible.

• identify business goals and the best ways to achieve them.

• determine how to bridge gaps between HR needs and available HR.

A workforce analysis assesses:

• future human resources needs.

• human resources that are available.

• how many hours each job task takes to complete.

• the number of staffing tasks each manager completes.

Which are company resources that employees often analyze to ascertain policies and procedures?

• sales reports

• training materials

• research documents

• promotional brochures

Which is an example of an ethical dilemma that human resources managers may encounter?

• recruiting job candidates

• promoting a qualified employee

• developing an employee pay scale

• hiring a friend or a family member

The role of ethics in human resources management involves:

• using resources wisely.

• planning the hiring process.

• treating all employees fairly.

• organizing employees into groups.

It is important for employees to follow the rules of conduct established by management to:

• prevent workplace conflict.

• reduce the need for professional development.

• maintain a consistent and fair work environment.

• ensure that everyone is compensated the same way.