Week 1 Quiz: Quiz 5 (Speedy Loan)

What is the minimum age requirement for a Speedy Loan customer?

• 25

• 21

• 35

• 40

An example of soft fraud is?

• The customer claiming they never applied for a loan

• Some stealing of identity

• The customer stating they have a higher income than they really do?

• The customer asking for a higher loan amount

Who do we classified as our "New Customers"?

• are the lower risk customers

• get an expedited verification process

• never had a loan with us

• All of the above

Based on what information will our Dialer (Livevox) restrict calls to customers?

Select all that applies

• The customer's address & Zip code

• The customer's IP address & zip code

• The customer's city & mobile number

• The customer's area code & Zip code

True or False: If a customer calls and asks what the current payment is, it will be generated as the minimum due which would include the interest as well as any additional amount previously set up.​

• True

• False

Based on the hold policy you should refresh your customer a minimum every

-------------- minutes

• 2.5

• 3

• 5

• 2

Based on Speed of Contact guideline, we should hit all applications within

------------------ minutes of accepting them

• 3

• 4

• 5

• 2

What are the steps to initiate VBT

• Call the customer's phone number on file to confirm VBT/subscription and be provided with the VBT key

• Initiate VBT,A VBT key will be sent to the customer, once the VBT key is provided, you are required to enter it and then click confirm

• Verify the customers bank and and confirm the customer's pay frequency

• Send an email to the customer's email, and have them confirmed the VBT

Some of the things found on the loan information page are:

• Number of instalments, number of loans, amount borrowed, balance due, loan amount, Supervisor's name

• Finance charge, balance amount, bank name, loan status, months employed, date of employment

• Loan Id, Loan Status, finance charge, balance due, number of instalments, loan amount

• Loan Status, bank name, amount borrowed, months employed, employer's name, mother's maiden name

Three areas that plaid allow us to review are?

• The customer's current balance, The customer's name on the account, Place of employment (VOE)

• The customers bank statement over the last 120 days, the current balance, the customer's name on the account

• The borrower's insurance, loan eligibility, the customer's name on the account

• The customer's current balance, place of employment, loan eligibility