Call Expert Button

In what circumstances is the "call expert" button optional?

• For Flight requests to/from Europe.

• For Non-Stop flight requests.

• Leads with no communication/ action done.

• When the online price is the same as the one in Smart Search.

Can the agent complete the Notes with any information he/she considers needed?

• Yes

• No

• No such option in CRM

• Don't know

Identify if the statement is True or False

Alternatives are offered to all eligible leads as more profitable options.

• True

• False

The experts' main roles are finding: better routings, alternatives, and

• PNR

• Manipulations

• All of the above

• None of the above

Will the agent be penalized if the expert couldn't process the request because of the lack of information in the lead?

• Yes

• No

• There is no connection between the two.

• Only if the agent missed to introduce the customer name.

Identify if the "call expert" button is mandatory to be used in the following case:

- There is a request on Wowfare under client X and you tried to contact them. The client didn't answer your call, but sent a message "Please text me".

• Yes, at the customer's request.

• Only with the supervisor's approval.

• Yes, is it required.

• No, it is not mandatory.

Identify if the statement is True or False:

The PQs' added to the lead by the experts always have mark-up included.

• True

• False

Identify the right option:

The "Call Expert Button" has to be used _________

• as soon as the agent got the request from the customer.

• only if the customer requests.

• only after using the Smart Search.

• only after filling all needed fields in the lead.

Identify if the statement is True or False:

Only the experts can search for Alternatives.

• True

• False

• Don't know

Identify if the "Call Expert Button" is needed in the following case:

The agent did the search based on customer preferences, and the prices he found were within the customer's budget.

• The Call Expert Button is always mandatory.

• No need; as long as by adding markup he still stays within the budget.

• Don't know.

• The prices never stay within the customer budget.