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CALL CENTER BASICS

Authored by kareen germiniano

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University

Used 9+ times

CALL CENTER BASICS
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40 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Many times the instruments or machines used in communication such as Telephones, Fax or Computer can develop problems.

Defects in Communication System

High Temperature and Humidity

Language Barriers

Medium

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It means the objects used in communication such as emails, mobile phones or telephones.

Defects in Communication System

High Temperature and Humidity

Language Barriers

Medium

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Many times human physical defects such as stammering bad hearing, failure of communication channels and bad handwriting also create misunderstanding in learning the message.

Defects in Communication System

High Temperature and Humidity

Language Barriers

Medium

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Barriers arising due to differences in languages, words meaning or pronunciation can create confusion among the people.

Defects in Communication System

High Temperature and Humidity

Language Barriers

Medium

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is referred to the encoder, the one who transmits the message intended to produce the desired response

Channel

Noise

Receiver

Source

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is a pathway or the message carrier which refers to the manner of transporting the information.

Channel

Noise

Receiver

Source

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is a listener, the one who gets the message, interprets the message; tries to get the exact meaning the source wanted to convey.

Channel

Noise

Receiver

Source

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