CALL CENTER BASICS

Many times the instruments or machines used in communication such as Telephones, Fax or Computer can develop problems.

• Defects in Communication System

• High Temperature and Humidity

• Language Barriers

• Medium

It means the objects used in communication such as emails, mobile phones or telephones.

• Defects in Communication System

• High Temperature and Humidity

• Language Barriers

• Medium

Many times human physical defects such as stammering bad hearing, failure of communication channels and bad handwriting also create misunderstanding in learning the message.

• Defects in Communication System

• High Temperature and Humidity

• Language Barriers

• Medium

Barriers arising due to differences in languages, words meaning or pronunciation can create confusion among the people.

• Defects in Communication System

• High Temperature and Humidity

• Language Barriers

• Medium

It is referred to the encoder, the one who transmits the message intended to produce the desired response

• Channel

• Noise

• Receiver

• Source

It is a pathway or the message carrier which refers to the manner of transporting the information.

• Channel

• Noise

• Receiver

• Source

It is a listener, the one who gets the message, interprets the message; tries to get the exact meaning the source wanted to convey.

• Channel

• Noise

• Receiver

• Source

It is hindrance or barrier in the communication process

• Channel

• Noise

• Receiver

• Source

Barriers arising due to the different language or differences in language can create problems in communication.

• Linguistic Barriers

• Psychological Barriers

• Socio-Cultural Barriers

• Time and Distance

Barriers or problems arising due to the stress.

• Linguistic Barriers

• Psychological Barriers

• Socio-Cultural Barriers

• Time and Distance