Customer service quiz

I really hate Consumer Service  (1)__________ I don't know ; you can overhear the other assistants explaining things and you feel like one in a crowd... I much prefer (2) __________ .

• 1. call centres

  /

  2. face-to-face Service

• 1. outsourcing

  /

  2. call centres

• 1. technical training

  /

  2. outsourcing

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

In a hotel: - 'Oh dear! No hot water in your room? Sorry, sir!  _________

• You make my day

• It's our pleasure

• I'll find a solution right away

Tags

CCSS.L.1.6

CCSS.L.3.6

'Your kettle isn’t working?  __________  and we’ll send room service with a complimentary hot beverage of your choice in the meantime.'

• We'll give you a reduction

• Thanks for choosing us

• I'm on it

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Good morning, _____________ Stop and Shop, this is Mary speaking, how can I help you?

• Thank you for calling

• It´s our pleasure

• Hello there

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Agent: Hello, my name is Alex.______________

Customer: I lost the password to my account.

Agent: Ok, I can help you with that.

• I´ll put you though

• Would you like to leave a message?

• How can I help you today?

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Customer: Excuse me, I am looking for Mac computer.

Agent: ____________ but I can show you some other brands of very good quality.

• That is too expensive

• I'm afraid we don´t have that in stock

• No, sorry