Search Header Logo

Customer service quiz

Authored by Cindy Salazar

English

9th - 12th Grade

CCSS covered

Used 2+ times

Customer service quiz
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

I really hate Consumer Service  (1)__________ I don't know ; you can overhear the other assistants explaining things and you feel like one in a crowd... I much prefer (2) __________ .

1. call centres

/

2. face-to-face Service

1. outsourcing

/

2. call centres

1. technical training

/

2. outsourcing

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a hotel: - 'Oh dear! No hot water in your room? Sorry, sir!  _________

You make my day

It's our pleasure

I'll find a solution right away

Tags

CCSS.L.1.6

CCSS.L.3.6

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

'Your kettle isn’t working?  __________  and we’ll send room service with a complimentary hot beverage of your choice in the meantime.'

We'll give you a reduction

Thanks for choosing us

I'm on it

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Good morning, _____________ Stop and Shop, this is Mary speaking, how can I help you?

Thank you for calling

It´s our pleasure

Hello there

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Agent: Hello, my name is Alex.______________

Customer: I lost the password to my account.

Agent: Ok, I can help you with that.

I´ll put you though

Would you like to leave a message?

How can I help you today?

Tags

CCSS.RL.2.6

CCSS.RL.8.3

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Customer: Excuse me, I am looking for Mac computer.

Agent: ____________ but I can show you some other brands of very good quality.

That is too expensive

I'm afraid we don´t have that in stock

No, sorry

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?