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Professional Development

12 Qs

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Professional Development

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Created by

Poppy Holmes

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12 questions

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1.

FILL IN THE BLANK QUESTION

0 sec • 1 pt

Our 2 forms of 2FA are Secure Passcode and...?

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

URC stands for...?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After reading the fraud script, what are the two other things we need to check on a £30k+ withdrawal call before releasing the funds?

Withdrawal amount and bank details

Withdrawal amount and payment date

Whether 2FA is registered and bank details

Payment date and whether 2FA is registered

4.

FILL IN THE BLANK QUESTION

0 sec • 1 pt

After how many days does the URC expire when posted to a customer?

5.

MULTIPLE CHOICE QUESTION

0 sec • 1 pt

What are on the two reset security emails?

Confirmation of log in ID and confirmation of password

Confirmation of login ID and a link to reset password

Password hint and security question hint

Confirmation of login ID and temporary password

6.

MULTIPLE CHOICE QUESTION

0 sec • 1 pt

How can a customer unlock their app?

Over the phone

On the Customer Portal

On the App

Via Adobe email

7.

FILL IN THE BLANK QUESTION

0 sec • 1 pt

How many devices can a customer have the app on?

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