HTMP 2nd Year Test Practice

HTMP 2nd Year Test Practice

12th Grade

8 Qs

quiz-placeholder

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HTMP 2nd Year Test Practice

HTMP 2nd Year Test Practice

Assessment

Quiz

Other

12th Grade

Hard

Created by

Milagros Medina

FREE Resource

8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one benefit of a career in hospitality and tourism?

Opportunities to be creative

Opportunities to design a building

Opportunities to analyze a person.

Opportunities to teach math

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following equal employment opportunity laws allows an employee to take up to 12 weeks of unpaid leave with a return to the same or equivalent job?

Civil Rights

Code of Criminal Procedure

Family and Medical Leave Act

Family law

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following might be included in a general employee orientation?

I don't know :(

Discussion of the capacity of a hotel

Discussion of the prices of a restaurant

Discussion of the company's mission and value

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a fixed staff position in the housekeeping department?

Hotel Manager

Revenue Supervisor

Executive housekeeper

Restaurant Director

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

OSHA standards are designed primarily to protect:

Directors

Managers

Customers

Employees

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Michael provides little or no direction and gives his employees as much freedom as possible. Which traditional style of management does he use?

Participative (Democratic)

Authoritarian (Autocratic)

No idea :(

Participative (Democratic)

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Daniel is telling an international guest about the property's features. He should:

Avoid slang acronyms

Avoid technical words

Avoid acronyms

All of the above

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a manager do when responding to guest reviews online?

Coaching or counseling the employee

Not action needed

Sincerely apologize for any negative experience the guest had, regardless of fault

I don't know :(