HTMP 2nd Year Test Practice

Quiz
•
Other
•
12th Grade
•
Hard
Milagros Medina
FREE Resource
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is one benefit of a career in hospitality and tourism?
Opportunities to be creative
Opportunities to design a building
Opportunities to analyze a person.
Opportunities to teach math
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following equal employment opportunity laws allows an employee to take up to 12 weeks of unpaid leave with a return to the same or equivalent job?
Civil Rights
Code of Criminal Procedure
Family and Medical Leave Act
Family law
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following might be included in a general employee orientation?
I don't know :(
Discussion of the capacity of a hotel
Discussion of the prices of a restaurant
Discussion of the company's mission and value
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a fixed staff position in the housekeeping department?
Hotel Manager
Revenue Supervisor
Executive housekeeper
Restaurant Director
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
OSHA standards are designed primarily to protect:
Directors
Managers
Customers
Employees
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Michael provides little or no direction and gives his employees as much freedom as possible. Which traditional style of management does he use?
Participative (Democratic)
Authoritarian (Autocratic)
No idea :(
Participative (Democratic)
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Daniel is telling an international guest about the property's features. He should:
Avoid slang acronyms
Avoid technical words
Avoid acronyms
All of the above
8.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should a manager do when responding to guest reviews online?
Coaching or counseling the employee
Not action needed
Sincerely apologize for any negative experience the guest had, regardless of fault
I don't know :(
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