Offering ESS or Online Tools

Name 2 scenarios in which it's not necessary to offer ESS or Online Tools, but it won't not marked down if you do so.

• Shipment is already delivered

• Shipment is in CBP inspection

• Package forwarded to 3rd Party

• Package has not been picked up

How would you offer ESS or Online tools for a customer who wants to release their signature?

"Hello! It seems that I need to pay duties for my package. Could you help me out?"

Is there a way to track a package in real time and see how close to the customer it is?

• Visit MyDHL.com

• Please go to delivery.dhl.com

• Going to OnDemand and clicking Follow My Parcel

• Google DHL Real time Tracker

How should you offer the website in this case?

"My package is sitting in the station for 2 weeks now". There are no updates on GEMA and you open a trace. How should you offer our website?