Offering ESS or Online Tools
Authored by Daniel Jimenez
Other
Professional Development
Used 20+ times
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6 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Name 2 scenarios in which it's not necessary to offer ESS or Online Tools, but it won't not marked down if you do so.
Shipment is already delivered
Shipment is in CBP inspection
Package forwarded to 3rd Party
Package has not been picked up
2.
OPEN ENDED QUESTION
1 min • 1 pt
How would you offer ESS or Online tools for a customer who wants to release their signature?
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
1 min • 1 pt
"Hello! It seems that I need to pay duties for my package. Could you help me out?"
Evaluate responses using AI:
OFF
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is there a way to track a package in real time and see how close to the customer it is?
Visit MyDHL.com
Please go to delivery.dhl.com
Going to OnDemand and clicking Follow My Parcel
Google DHL Real time Tracker
5.
OPEN ENDED QUESTION
2 mins • 1 pt
How should you offer the website in this case?
Evaluate responses using AI:
OFF
6.
OPEN ENDED QUESTION
1 min • 1 pt
"My package is sitting in the station for 2 weeks now". There are no updates on GEMA and you open a trace. How should you offer our website?
Evaluate responses using AI:
OFF
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