Hotel Change

Cust wants to change dates. What process will you follow?

• Advise no changes can be made

• Advise a penalty will apply

• Tell the customer there's a fee but we can ask for an exception

• Proceed with the change for free

Customer wants to add a night to a non refundable booking. How would you proceed?

• Advise no changes can be made

• Change using regular policies

• Add the night as a new booking

• Advise customer to go with the hotel

Booking is inside penalty and customer needs to change. I will call the hotel.

• True

• False

Customer wants to change the dates for next month due to change of plans. How would you proceed?

• Advise no changes can be made

• Call the hotel and ask for a waiver

• Process the change with regular policies

• Create SR

A customer wants to change the booking and the hotel did not answer. What do you do?

• Create SR

• Advise we cannot make the change

• Refer customer to the hotel

• Process change with penalty