ASM403 Chapter 2

(Jul 2021)

Seeing beyond the moment and understanding the consequences of your choices and considering the right of others is one of the characteristics of

• Self-acceptance.

• character.

• work ethic.

• maturity.

(Jul 2021)

Which of the following best explain learning? 

• “We would have missed our deadline if everyone had not chipped in and helped.”

• The sales team brainstorms various ideas on sales strategies, and the leader decides on how to proceed. 

• Willingness to improve your understanding skills that relate to your job. 

• Employee agree or take part in what needs to be done to achieve goal.

(Jul 2021)

Nick always talks loudly and uses his speaker phone whenever he is on the phone. Nick is 

• not following general courtesies.

• having annoying habits.

• consider rude to co-workers.

• display annoying habit.

(Jun 2018)

A characteristic that indicates a person is mature when he/she

• is willing to admit mistakes.

• listen to others' problems.

• does not accept criticism.

• shows superior to others.

(Jul 2017)

The basic values and principles reflected in a person's behavior are commonly referred to as

• personality.

• character.

• integrity.

• ethics.

(Dec 2018)

The following element is needed if an individual wants to make a personality change.

• Reliability

• Maturity

• Self-acceptance

• Integrity

(Dec 2016)

Job satisfaction is an example of _____ reward of work.

• bonus

• tangible

• incentives

• intangible

(Dec 2016 / Jun 2015)

Which of the following refers to individuals with integrity in the workplace?

• They admit their weaknesses and acknowledge their strengths.

• They are fully developed and able to accept criticism.

• They respect the uniqueness of others.

• They can be trusted to use the resources of the company only for company purposes.

(Jun 2015)

All of the following help to bring about your changes in the area of personality EXCEPT

• believe in your own worth.

• understands that you are a unique individual.

• never accept others' apologies if they made mistakes.

• being honest with yourself.

(Apr 2003)

The following are the manners you would use when leaving a message by voice mail EXCEPT

• speak slowly.

• provide detailed information even if the message is a long one.

• include your complete name and telephone number.

• keep the message as brief as possible.