Change Management Quiz 1

Which technique for reducing resistance to change occurs when you directly threaten a subordinate?

• Coercion

• Participation

• Negotiation

• Manipulation

Which of the following is a psychological reaction to change?

• Anger

• Happiness

• Contentment

• Satisfaction

Who can sometimes be the most effective at getting people to buy into change?

• managers

• consultants

• subordinates

• senior leadership

Which of the following individuals understand and supports changes in an organization?

• managers

• change agents

• subordinates

• consultants

Which of the following is an example of a distuption?

• The introduction of a new leader

• The development of a new product

• The development of the Internet

• A new streamlined process designed to save time

What must a successful manager be familiar with in order to handle change?

• How to avoid change

• Where to go for help in dealing with change

• Where the outside and inside forces originate

• Predicting when change is going to occur

What must a manager do in order to help subordinates through change?

• Make sure subordinates only express positive emotions

• Understand the changes effecting the organization

• Express the same emotions as subordinates

• Resist the change so subordinates know you are on their team

Which of the following is an internal factor that may influence change in the organisation?

• the development of a new product

• demographic factors

• mergers and takerovers

• Control systems

All of the following are reasons why people may resist change EXCEPT:

• monetary gain

• fear

• poor training

• disrupted habits

Which of the following is LEAST likely to be used to overcome resistance to change?

• communicate the change

• allow participation in the change process

• negotiate with resisters

• give monetary incentive