Product Knowledge Test - Week 1APR'23

If Captain is using Foul Language can we go ahead and disconnect the call ?

• Yes -Without any warning Script we can disconnect the call

• No – Will ask captain to be professionally on call

• Yes – Post giving Two warning still captain is using Foul Language then we can disconnect the call

• Call should not be Disconnected

Can we change the mobile number if the wallet balance is positive?

• Yes

• No

If the captain's wallet balance is negative the agent can change the registered City True or False?

• True

• False

What is the TAT to verify the Newly updated DL?

• 1hr

• 12hrs

• 24hrs

• 48hrs

What is the TAT for Redeem hold?

• 12

• 24

• 48

• 72

What disposition do you select when you refer to the Daily Incentive Details tab in the profile dashboard and there is a message saying "No Incentives Found"

• Information Provided >> Daily_Weekly Incentives Not Updated

• Information Provided >> Daily_Weekly Incentives Not Achieved

• Information Provided >> Daily_Weekly Incentives_Not Mapped

• Information Provided >> Daily_Weekly Incentives Not Achieved

Captain called to ask for the night surge and informs that he should aslo get rain surge on the same time then agent should raise tickets for both night surge and rain surge, True or false?

• True

• False

If the system failed to capture the “ODRD(Actual) Distance” then agent should do the adjustment based on which distance?

• No adjustment should be done

• Final distance

• Hf distance

• 15RS can adjust without checking any distance

What disposition do you select when you Revoke the 1 year suspension?

• Information Provided > Account Related_Service Suspended

• Information Provided > Account Related_ 1 year Suspension

• Information Provided > Account Related_ Suspension Revoked

• Information Provided >Suspension Revoked

What are the cancelleation reasons to process the cancellation incentives manually by Agents?

• Found a better price elsewhere

• Change of plans

• Wrong pickup location

• All the above