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What effect does providing childcare support and offering employees flexible work hours have on work-related stress? 

• It changes employees' perceptions of stress.

• It removes stressors from the workplace.

• It helps employees to control the consequences of stress.

• It helps employees to learn how to cope with the consequences of stress.

• It enhances stressors in the workplace.

Which of the following does the expectancy theory explain about employees?

• They base their work effort on the performance level they expect.

• They have different needs at different times.

• They can use personal expectations to reduce work-related stress.

• They can motivate themselves through power.

• They compare their inputs and outcomes to other people.

Which of the following theories suggests that employee motivation is influenced by what other people contribute to and receive from the organization? 

• Need theory

• Expectancy theory

• Needs-based theory

• Equity theory

• Goal setting theory

Steelweld, a car parts manufacturer, pays employees a higher hourly rate as they learn to master more parts of the work process. Employees earn $10 per hour when they are hired and they can earn up to $20 per hour if they master all 12 work units in the production process. Which of these reward systems is being applied by Steelweld? 

• Skill-based pay

• Piece-rate pay

• Job evaluation system

• Seniority-based pay

• Membership-based pay

In team dynamics, process losses are best described as:

• Productivity losses that occur when individual members need to learn a new task.

• Resources expended toward team development and maintenance.

• Knowledge lost when a team member leaves the organization.

• Knowledge lost when tacit knowledge is converted to structural knowledge.

• Information lost due to imperfect communication among team members.

Which of the following are two features that distinguish virtual teams from conventional teams?

• Norms and trust

• Joint optimization and primary work unit

• Size and homogeneity of the team

• Size and heterogeneity

• Lack of co-location and dependence on information technology

Which of the following communication media tends to be the best for transmitting emotions? 

• Telephone conversations

• Face-to-face meetings

• E-mail messages

• Written messages

• Newsletters

Management by walking around refers to:

• A communication process that should be used only when executives need to explain corporate decisions to the lower-level employees.

• An old strategy that results in an ineffective process for upward communication.

• The label used to describe the process of new executives getting familiar with their new office design and layout.

• A practice in which executives get out of their offices and learn from others in the organization through face-to-face dialogue.

• The label used to describe new executives who experiment in management.

_____ occurs when people or work units oppose the behavior desired by the influencer and consequently refuse, argue, or delay engaging in the behavior.

• Commitment

• Assertiveness

• Resistance

• Upward appeal

• Compliance

Many job applicants falsify information on their resume. Which of the following influence tactic does this refer to? 

• Persuasion

• Forming coalitions

• Exchange

• Networking

• Impression management