Chapter 11

What is conscientiousness?

• How outgoing, talkative, sociable, and assertive someone is

• How trusting, good-natured, cooperative, and soft-hearted someone is 

• How dependable, responsible, achievement-oriented, and persistent someone is

• How intellectual, imaginative, curious, and broad-minded someone is 

What are the four positive individual traits that make up CSE?

• Self-efficiency, self-esteem, locus of control, emotional stability

• Agreeableness, emotional stability, openness to experience, extroverted

• Self-esteem, confidence, self-love, open-mindedness

• None of the above

Which is not something that is associated with emotional intelligence?

• Better social relations and well beings

• Better awareness about co-workers’ emotions

• Better emotional control

• Job satisfaction

What are the two areas that OB looks into?

• Internal and external work environment

• Formal and informal relationships

• Employees and managers

• Individual behavior and group behavior 

What is the affective component of attitude?

• The beliefs and knowledge one has about a situation

• The feelings or emotions one has about a situation 

• How one intends or expects to behave toward a situation

• None of the above

Which is not one of the factors that affect how people deal with discomfort in the workplace?

• Attitudes

• Importance

• Control

• Rewards 

What is the 3rd step in the perceptual process?

• Selective attention

• Storing in memory

• Interpretation and evaluation

• Retrieving from memory to make judgments and decisions

Which is one of the 5 distortions in perception?

• Sex-role stereotypes

• Race/ethnicity stereotypes

• The halo effect

• Self-serving bias

What is one of the two attributed tendencies that can distort one's interpretation of observed behavior?

• Fundamental attribution bias and Self-serving bias

• Selffuffling prophecy and Pygmalion effect

• Implicit bias and explicit bias

• None of the above

Which is not one of the attitudes managers are interested in?

• Employee engagement

• Efficiency

• Job satisfaction

• Organizational commitment