Fill in the blank: _____ is how a project manager has their team complete activities within a set period of time.

• Budgeting and controlling costs

• Managing tasks

• Removing unforeseen barriers

• Planning and organizing

Imagine you’re the project manager of a new grocery delivery service. You meet with stakeholders to set an overarching framework of what is and is not included in the project statement of work and deliverables. Which project initiation component are you trying to determine?

• Project charter

• Success criteria

• Resources

• Scope

As a project manager, you're explaining to your team the difference between a milestone and a task. How would you explain a task to the team?

• Tasks are activities that have a flexible finish date because milestones often change.

• Tasks are milestones with a flexible finish date.

• Tasks are activities to finish in a set period of time that help reach a milestone.

• Tasks are milestones that are shorter to complete.

What are the main purposes of a retrospective? Select all that apply.

• Facilitate improved collaboration

• Eliminate all team miscommunications

• Encourage team-building

• Promote positive changes

Which type of projects should a project manager avoid getting involved in because it can negatively impact their team? Select all that apply.

• Challenging projects

• Never-ending projects

• Short-term projects

• Abandoned projects

Which of the following questions should you ask yourself to make a goal specific? Select all that apply.

• Can it be reasonably reached?

• Where should it be delivered?

• Who is involved or is the recipient?

• What do I want to accomplish?

Which of the following is an example of a measurable goal? Select all that apply.

• Reduce employee turnover

• Achieve a 20% improvement in customer satisfaction ratings based on post-support survey results

• Increase market reach

• Increase product revenue by 5%

Fill in the blank: Project managers should identify project stakeholders, communication methods, communication goals, and communication _____ before creating a communication plan.

• frequency

• consequences

• risks

• costs

Which project management tool uses cards to track and visualize task progress?

• A Gantt chart

• A spreadsheet

• Smartsheet

• A Kanban board

The project manager reviews documentation for the project, including the statement of work and RACI chart. The project manager closes the vendor contract, submits all payments, and retrieves all final deliverables from contracted workers. They send an email communication to ensure all stakeholders are aware that the project is ending. Finally, the project manager finishes up the project by gathering final feedback and conducting closing surveys. What step of the closing process did the project manager skip in this scenario?

• Complete any necessary follow-up work, such as gathering data and information

• Put together closing documentation, such as creating closeout reports

• Conduct administrative closure of the procurement process

• Refer to documentation created earlier in the project