Quiz chapter 3

Businesses need to build goodwill only with external clients and stakeholders.

• True

• False

Thomas is giving a presentation to clients on a new line of products. In order to reduce the distance between himself and his audience, he should talk about the audience's feelings toward the company and its products.

• True

• False

To build goodwill with content, you should arrange the information to meet the audience's needs rather than your own.

• True
• False

While conveying bad news messages, straightforward negatives always damage credibility.

• True
• False

Positive emphasis can be created by putting the negative information in the middle of the message and presenting it concisely.

• True
• False

A sentence reads: "Please be patient while we fix the technical difficulties in the system." This sentence demonstrates the use of double negatives.

• True
• False

When you write to people you do not know well outside your organization, it is good to address them by their first names to build a professional relationship.

• True
• False

To make language nonracist and nonageist, a person's race or age should be included in your message only when it is relevant to your story.

• True
• False

A disability refers exclusively to a physical impairment that interferes with the major tasks of daily living.

• True
• False

When you produce a business document with photographs, the photographs as a whole should show exactly 50 percent men and 50 percent women.

• True
• False