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Quiz chapter 3

Authored by Saimir Mansaku

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Quiz chapter 3
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20 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Businesses need to build goodwill only with external clients and stakeholders.

True

False

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Thomas is giving a presentation to clients on a new line of products. In order to reduce the distance between himself and his audience, he should talk about the audience's feelings toward the company and its products.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To build goodwill with content, you should arrange the information to meet the audience's needs rather than your own.

True
False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

While conveying bad news messages, straightforward negatives always damage credibility.

True
False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Positive emphasis can be created by putting the negative information in the middle of the message and presenting it concisely.

True
False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A sentence reads: "Please be patient while we fix the technical difficulties in the system." This sentence demonstrates the use of double negatives.

True
False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you write to people you do not know well outside your organization, it is good to address them by their first names to build a professional relationship.

True
False

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