Midterm assessment review

The courtesy hold sailings should be offered for cruises starting with ----- nights and above

• 5

• 2

• We don't have a minimum amount of nights

• 7

How many days before the sailing date should the sailing have to be eligible for the courtesy hold?

• 14 days

• 60 days

• 35 days

• 9 days

If a guest wants to add gratuities for the cruise they're taking, how much do we charge per person per day? *Take in consideration that they are sailing on a Junior Suite

• $16.50

• $14.50

• $18.50

• $20.25

Does Royal Caribbean Hotels offer transfers from the hotel to the pier?

• Yes, it's included

• No, the guests needs to arrange their own transportation

What are the tier codes that show up on the reservation system?

• Pre-Gold –P

  Gold - D

  Platinum - L

  Emerald - M

  Diamond - N

  Diamond Plus - L

  Pinnacle Club - I

  Next Cruise – ER

• Pre-Gold – G

  Gold - M

  Platinum - D

  Emerald - P

  Diamond - N

  Diamond Plus - DP

  Pinnacle Club - C

  Next Cruise – NC

• Pre-Gold – R

  Gold - G

  Platinum - P

  Emerald - M

  Diamond - D

  Diamond Plus - L

  Pinnacle Club - I

  Next Cruise – NC

If I want to add the Emergency contact information, which tab am I going to select?

• Booking Invoice

• Special Services

• Booking Contact

• Guest Contact

Which promotions do I have applied on my booking?

Which Royal Suite Class provides the Genie service?

• Sea

• Star

• Sky

• CAS

If a guest is NY resident can he add RCTP to his reservation? 

• No, because their state of residence

• Yes, by calling AON

• Yes, we can add it using LegaSuite

What are the first 3 steps of the sales process?

• Presentation, opening, qualifying, dispute, Paying

• Opening, asking, transition, offer send invoice

• Opening, transition, qualifying, Presentation, close.