Buddy Training: Quiz

What is empathy?

• Sharing your feelings with others

• The ability to understand and share the feelings of others

• Agreeing with someone's perspective

• Ignoring someone's feelings

Which of the following is an example of empathetic responding?

• "That's not a big deal."

• "You'll get over it."

• "I can understand why you feel that way."

• "Stop complaining."

What does active listening involve?

• Listening to respond

• Listening with your full attention and understanding

• Interrupting the speaker

• Multitasking while listening

Which of these is an example of a reflective statement?

• "You seem very upset."

• "I'm sorry, can you repeat that?"

• "I'm not sure I agree with you."

• "What time is it?"

Which response demonstrates validation?

• "You shouldn't feel that way."

• "I can see how you would feel that way."

• "You're overreacting."

• "That's not important."

How can you show you are actively listening?

• Maintaining eye contact

• Tapping your foot impatiently

• Looking at your phone

• Turning away from the speaker

What is one technique for showing empathy in a conversation?

• Interrupting the speaker with advice

• Telling the speaker about your own experience

• Using “I” statements

• Paraphrasing the speaker's words

How should you handle disagreements in an empathetic conversation?

• Insist on your perspective

• Dismiss the speaker's feelings

• Listen to the speaker's perspective and validate their feelings

• Change the subject abruptly

What is an open-ended question?

• A question with only one possible answer

• A question that prompts a yes or no response

• A question that encourages the speaker to share more information

• A rhetorical question

Which of the following phrases best encourages someone to continue sharing?

• "I don't understand."

• "Can you tell me more about that?"

• "That doesn't make sense."

• "I don't have time for this."