DAY 3 Review

When making Welcome calls, when it comes to the 2nd and 3rd calls of the day being made; if there is no answer should we leave a voicemail?

• Yes

• No

CASECenter is often referred to as "___" for short.

• VPN

• IPL

• GDS

• AGL

How many times per day will we call an approved application?

• 2

• 3

• 1

• 4

When there is no answer, a voicemail should be left on the ____ call of the day.

• 1st call

• 3rd call

• 2nd call

If we are wanting to manually view the borrowers set up terms (not using the Wizard) where can we go on the Summary view?

• Select Account Setup on the left sidebar and then Setup Terms

• Select Customer on the left sidebar and then Payment Profile

• Scroll to the Notes section and click All Notes

When calling and there is no answer, an agent is to stay on line for how long before ending the call?

• 15 seconds

• 30 seconds

• 1 minute

Once at the list of available Wizards, which Wizard will you select?

• Customer Update Wizard

• Funding Voided Wizard

• Welcome Call Wizard

All calls will be recorded and subject to evaluation.

• True

• False

How often should an agent review the Welcome Call List to see what applications have been assigned to them?

• Daily

• Every 30 minutes

• Hourly

In Talkdesk, you are expected to be in an available status for how long during the day?

• For At Least 5 Hours

• For At Least 3 Hours

• At All Times