Vocab 5 Quiz

The customer was asked to complete a ______ before the company could address their concerns.

• resolve

• warranty

• complaint form

• copy

: not good, or not as good as someone or something else

• defective

• failing that

• patience

• inferior

The company believes that the damage was done intentionally, so we will _____ it soon.

• replace

• resolve

• refund

• investigate

Answer explanation

intentionally = โดยเจตนา/โดยตั้งใจ

: to have as a plan or purpose

• agreement

• prefer

• intentionally

• oblige

The customer's _____ was not approved, but the company will replace the item instead.

• complaint form

• refund

• warranty

• agreement

: the act of working together with someone towards a common goal or purpose, or carrying out their requests

• cooperation

• warranty

• oblige

• agreement

The seller _____ to provide the buyer with a full refund if the product is found to be defective upon arrival.

• prefer

• dissatisfied

• is obliged

• approval

Answer explanation

The seller prefer to

The seller (would) prefer to

The reason why we are providing a full refund is because it is _____ solution to the problem.

• advised

• a warranty

• obliged to

• a fair

As the product doesn't work, it will be replaced _____ the consumer

• failing that

• to your total satisfaction

• at no cost to

• copies

I'll attempt to refund the printer, but _____, I'll contact a consumer rights advocate.

• I have no choice

• failing that

• dissatisfied

• intentionally