Review Quiz

This is an integrated Customer Relationship Management (CRM) platform we use in adidas that allows us to chat, email and view customer contact history. It also allows us to document our calls, create vouchers and send shopping cart link. What is this system called?

• Salesforge

• Salesforce

• Salescroft

• Salesfrog

This adidas application is our order tracking system tool. It allows us to view order tracking history, cancel orders, process refunds and create return labels. What is this system called?

• ServiceHub

• Salesforce

• ACI

• Adyen

This type of adidas consumer is the type that is looking only for the end results; nothing else.

• Panther

• Owl

• Dolphin

• Peacock

This type of adidas consumer is the type that is looking for details and facts.

• Panther

• Owl

• Dolphin

• Peacock

This type of adidas consumer is the type that is looking for empathy and understanding.

• Panther

• Owl

• Dolphin

• Peacock

This type of adidas consumer is the type that is looking for fun and social interaction. You will easily recognize them as they tend to share irrelevant information during the interaction.

• Panther

• Owl

• Dolphin

• Peacock

NPS or Net promoter score is what adidas uses to measure what?

• How good the agent was able to handle their previous interaction

• Customer's loyalty to the brand

• How much they can profit

• The handling time of a rep during an interaction

According to our website, how many days do our customers have to return an item if it didn't work for them?

• 21

• 45

• 60

• 30

When a customer wants to return an item, when do the 30 days count begin?

• From the purchase date

• From the delivery date

• From the time they get charged

• The the time the item gets shipped

When does adidas actually charge a customer for their purchase?

• When the they receive the order confirmation email

• Upon placing the order

• When the package gets shipped

• When the package gets delivered to the consumer's address