
Review Quiz
Authored by Carlos Miguel Daradar
Professional Development
Professional Development
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
This is an integrated Customer Relationship Management (CRM) platform we use in adidas that allows us to chat, email and view customer contact history. It also allows us to document our calls, create vouchers and send shopping cart link. What is this system called?
Salesforge
Salesforce
Salescroft
Salesfrog
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
This adidas application is our order tracking system tool. It allows us to view order tracking history, cancel orders, process refunds and create return labels. What is this system called?
ServiceHub
Salesforce
ACI
Adyen
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
This type of adidas consumer is the type that is looking only for the end results; nothing else.
Panther
Owl
Dolphin
Peacock
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
This type of adidas consumer is the type that is looking for details and facts.
Panther
Owl
Dolphin
Peacock
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
This type of adidas consumer is the type that is looking for empathy and understanding.
Panther
Owl
Dolphin
Peacock
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
This type of adidas consumer is the type that is looking for fun and social interaction. You will easily recognize them as they tend to share irrelevant information during the interaction.
Panther
Owl
Dolphin
Peacock
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
NPS or Net promoter score is what adidas uses to measure what?
How good the agent was able to handle their previous interaction
Customer's loyalty to the brand
How much they can profit
The handling time of a rep during an interaction
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