MKT 202 06

Which one of the following services has the capability that is most likely to be affected by physical facilities designed for storing or processing goods

• Bus

• Dentist

• Education

• Car wash

• Fast food - restaurant

The restaurant is full of people and some of them complaint about level of noise as well as the speed of service. This situation is called________

• Excess Demand

• Demand Excess Optimum Capacity

• Demand and Supply are well Balance

• Excess Capacity

• Low utilization of Capacity

Which is NOT one of the method to adjust Capacity to Match Demand?

• Schedule downtime during period of low demand

• Use full-time employee

• Cross-train employee

• Invite customer to use self-service

• Ask customer to share

Which one of the following services has the maximum capacity equal with the optimum capacity?

• High-end restarants

• Themeparks

• Bus

• Cinema

Which one of the following services has the maximum capacity different from the optimum capacity

• Airline

• Car repair

• Bus

• Cinema

Which one of the following queue configurations saves customers from standing in a queue

• Single line/single servers at sequential stages

• Multiple line to single servers

• Parallel lines to multiple servers

• Designated lines to designated servers

• "Take a Number" (single or multiple servers)

Customers who wait in which queue configuration are most likely to have fellings of injustice and unfairness?

• Single line/single servers at sequential stages

• Multiple line to single servers

• Parallel lines to multiple servers

• All queue configurations are perceived at the similar level of justice or fairness by customers

• Single line to single serves

Checkout system at supermarket is an example of _____________

• Single line/single servers at sequential stages

• Multiple line to single servers

• Parallel lines to multiple servers

• Designated line to designated serves

• Take a number

Which queue confirguration has to deal with the problem that some service stages take longer time to process than others.

• Single line/single servers at sequential stages

• Multiple line to single servers

• Parallel lines to multiple servers

• Designated line to designated serves

• Take a number

Waiting to buy a ticket to enter a theme park is different from waiting to ride on a roller coaster once customers are sitting on it. This is implication of ____________

• Solo waits feel longer than group waits

• Physically uncomfortable waits feel longer than comfortable waits

• Pre and post process waits feel longer than in process wait

• Unfair waits are longer than equitable waits

• Unfamiliar waits seem longer than familiar one